Staff – Artificial Intelligence Operations

Bread Financial

. Implement, optimize, and support AI- and ML-enabled operational capabilities .

Posted 9/21/2026full-timeUnited StatesLead💰 $139,800 - $223,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI and ML operational capabilities, with a strong focus on implementing and optimizing observability and monitoring platforms. Proven ability to drive automation initiatives and improve operational efficiency in technology operations.

Highest-signal resume keywords

AI Operations ImplementationSite Reliability Engineering (SRE)Cloud Certification (AWS, Azure, Google Cloud)Observability and Monitoring PlatformsAutomated Remediation Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Generative AI SolutionsAgent-Based WorkflowsRoot Cause AnalysisAnomaly DetectionPredictive AlertingOperational AnalyticsRunbook AutomationEvent-Driven ProcessesOperational Best PracticesTechnology Operations

Soft Skills

Technical GuidanceDocumentation SkillsCollaboration

Tools & Technologies

DynatraceBigPandaServiceNowPort

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceAWS Cloud PractitionerMicrosoft Azure FundamentalsGoogle Cloud Digital Leader

Industry Keywords

ITIL FrameworksService Management ProcessesOperational EfficienciesAutomation InitiativesProof-of-Concept Activities

Tech Stack

Tools & technologies

AWSAzureCloudITSMServiceNow

About the role

Key responsibilities & impact

Implement, optimize, and support AI- and ML-enabled operational capabilities
Partner with the Fusion Center, SRE, Incident Management, Change Enablement, and application teams
Configure, administer, and optimize AI Operations capabilities within observability and monitoring platforms
Support integrations with monitoring, logging, event management, and ITSM platforms
Identify, evaluate, and implement AI/ML operational use cases
Improve root cause analysis, anomaly detection, predictive alerting, and operational efficiency
Develop and maintain automated remediation workflows, runbook automation, and event-driven operational processes
Reduce manual effort and improve service restoration times
Provide technical guidance, document solutions, and support adoption across technology teams
Evaluate emerging observability and AI Operations capabilities and participate in proof-of-concept activities
Recommend platform enhancements and process improvements

Requirements

What you’ll need

Bachelor’s Degree in Computer Science or related field of study
1 cloud certification: AWS Cloud Practitioner, Microsoft Azure Fundamentals, or Google Cloud Cloud Digital Leader
8–10 years of experience in Technology Operations, Site Reliability Engineering (SRE), Observability Engineering, Cloud Operations, AI Operations, or related technical disciplines
Experience implementing Generative AI and Agentic AI solutions in highly regulated enterprise environments
Experience building, deploying, and managing AI agents and agent-based workflows in production environments
Strong understanding of ITIL frameworks, service management processes, and operational best practices
Hands-on experience designing, implementing, and scaling SRE tools, practices, and operational processes
Ability to assess business and technology processes, identify operational efficiencies, and drive automation initiatives
Experience with observability and monitoring platforms such as Dynatrace, BigPanda, ServiceNow, Port, or similar tools
Experience with monitoring, logging, event management, and ITSM platform integrations
Experience with AI/ML capabilities, root cause analysis, anomaly detection, predictive alerting, and operational analytics
Experience developing automated remediation workflows, runbook automation, and event-driven operational processes
Must be work authorized in the United States on a full-time basis without current or future sponsorship
F-1 student visa holders are not eligible

Benefits

Comp & perks

Medical, prescription drug, dental, vision, and other voluntary benefits
Basic and optional life insurance
Supplemental medical plans
Short- and long-term disability coverage
Six weeks of 100% paid parental leave after a 180-day waiting period
401(k) plan with immediate enrollment
11 paid holidays
Flexible Time Off (FTO) program
Paid Sick and Safe Time (PSST)
Illinois Paid Leave for Illinois associates
Opportunity to purchase company stock during offering periods in June and December
Annual incentive bonus based on individual and company performance
Career development opportunities
Wellness support and diverse benefits suite