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Provider Success Lead, Physical Therapy
BreatheSuite. Mentor physical therapists on patient care with medically complex pulmonary patients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mentoring physical therapists and developing clinically relevant educational content, utilizing evidence-based practices and innovative tools. Proficient in managing onboarding processes and providing comprehensive support to enhance clinical decision-making and patient care.
Highest-signal resume keywords
Active PT LicenseCardiopulmonary ExpertiseClinical Education DevelopmentMentoring ExperienceTelehealth Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Decision-MakingPatient CareOnboarding ProcessesContent CreationVideo and Audio RecordingAI Tools UtilizationEMR ProficiencyTelehealth PlatformsClinical Research ApplicationProcess Improvement
Soft Skills
Clear Written CommunicationOrganizational SkillsMulti-Priority ManagementTeam CollaborationConfidence Building
Tools & Technologies
BreatheSuite UniversitySlackLearning Management SystemsContent-Creation ToolsVideo Editing Software
Certifications & Qualifications
ABPTS Cardiovascular and Pulmonary Clinical Specialist (CCS)
Industry Keywords
Pulmonary RehabilitationCardiac RehabilitationAcute Care ExperienceICU ExperienceDPT Program Teaching
About the role
Key responsibilities & impact- Mentor physical therapists on patient care with medically complex pulmonary patients
- Consult on complex cases and guide clinical decision-making around symptom response, oxygen needs, and progression
- Give feedback that builds clinical confidence across the team and escalate to the Head of Clinical when needed
- Own onboarding and education content for BreatheSuite University
- Research current evidence and best practices and build training modules using video, audio, AI tools, and other resources
- Keep educational modules clinically relevant, evidence-based, and updated as software and platform changes roll out
- Administer BreatheSuite University by assigning modules, tracking completion, and maintaining current compliance training
- Guide newly hired PTs through onboarding to their first patient
- Coordinate with credentialing, product/engineering, and operations on licensure, credentialing, platform access, and training requirements
- Hold one-on-one first-patient readiness sessions with new PTs
- Provide workflow, platform, documentation, and clinical support through one-on-ones and the provider support Slack channel
- Co-manage the provider support Slack channel and escalate issues to the Head of Clinical
- Turn recurring questions into self-service resources
- Assess provider availability against patient demand and recommend hiring increases
- Build searchable resources with the development team
- Track recurring questions and time to first patient to reduce support needs
Requirements
What you’ll need- Active PT license
- Demonstrated cardiopulmonary expertise, such as ABPTS Cardiovascular and Pulmonary Clinical Specialist (CCS) certification, pulmonary or cardiac rehab experience, or significant acute care or ICU experience with cardiopulmonary patients
- 5+ years of clinical experience
- Experience mentoring or teaching clinicians
- Experience developing clinical education content
- Comfortable creating educational content, including recording video and audio, using AI and content-creation tools, and turning clinical research into practical training
- Comfortable with EMRs, telehealth platforms, and learning new software quickly
- Clear written communicator who is organized, follows through, and can manage multiple priorities at once
- Systems-minded, with a habit of fixing the process behind a problem rather than solving the same problem repeatedly
- Teaching experience in a DPT program preferred
- Telehealth experience preferred
Benefits
Comp & perks- Equal opportunity employer
- Inclusive work environment
- Fully remote work structure