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IT Field Service Engineer
Breedon Group plc. Support Breedon's internal customers across a geographical patch and maintain computer systems and networks .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in desktop and laptop support, application installation, and troubleshooting across various operating systems, including Windows 10 and 11. Proficient in managing networks, cloud solutions, and ITIL practices while maintaining effective communication and collaboration with internal customers.
Highest-signal resume keywords
Desktop And Laptop SupportWindows 10 And 11 ExperienceOffice365 ManagementITIL V4 Foundation KnowledgeNetwork Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportSoftware InstallationMDT (Microsoft Deployment Tools)Network LAN/WAN KnowledgeFirewalls And Proxies KnowledgeSophos Antivirus KnowledgePowerShell KnowledgeManageEngine ServiceDesk PlusTablet/Mobile Phone SupportCloud Hosted Solutions Knowledge
Soft Skills
Excellent Communication SkillsTeam PlayerFlexibility In ApproachProblem-Solving InitiativeProfessionalism And Empathy
Tools & Technologies
Excalibur SoftwareMimecastPDQLogitechWorkplace Services Technologies
Certifications & Qualifications
ITIL V4 Foundation QualificationFull UK/EU Driving License
Industry Keywords
Health And Safety ComplianceTechnical DocumentationHelpdesk TicketingField Support24/7 Operations
Tech Stack
Tools & technologiesAndroidCloudFirewallsiOS
About the role
Key responsibilities & impact- Support Breedon's internal customers across a geographical patch and maintain computer systems and networks
- Install and configure computer systems
- Diagnose hardware and software faults and solve technical and application problems by phone or in person
- Engage regularly with key customers and sites to identify improvements and address issues
- Build working relationships across the business and anticipate events affecting BTS services and systems
- Undertake field support for PCs, mobiles, printers, applications, meeting-room equipment, and Workplace Services technologies
- Produce and maintain technical documentation
- Proactively monitor systems and networks
- Provide application support and software installation
- Guide users through setup and troubleshooting actions
- Troubleshoot system and network problems
- Assist engineers with complex tasks such as cabling
- Replace faulty equipment
- Respond to call-outs within agreed time limits
- Complete or appropriately refer helpdesk tickets within agreed SLAs
- Support roll-outs of applications and sites, and site decommissioning
- Support compliance with Health and Safety legislation
- Collaborate with BTS team members across the group
- Undertake other activities requested by management
Requirements
What you’ll need- In depth knowledge and experience of Desktops, Laptops
- Experience of Windows 10 and Windows 11
- Office365 management and maintenance
- Application support and software installs
- Knowledge of servers, Networks LAN/WAN, including cloud hosted solutions
- Knowledge of tablet/mobile phone support with both IOS and Android software
- Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops
- Knowledge of firewalls, proxies, and antivirus software
- Ability to prioritise workload, be flexible in approach to problems and use own initiative to achieve results
- Excellent communications skills, ability to communicate at all levels with professionalism, confidence, empathy and effectiveness
- Take ownership and follow the lifecycle of each incident to ensure the correct resolution and monitor the outcome for effectiveness
- Excellent team player
- Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework
- Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell
- Knowledge or experience of the Excalibur software program
- Knowledge of ManageEngine ServiceDesk Plus ticket logging system
- Full UK/EU driving license
- Flexibility to manage changing work schedules and tasks
- Willingness to visit sites across the group at short notice
- Ability to travel early or late due to 24/7 operations
- Willingness to stay away from home on occasion
- Ability to commute reliably to Hope Cement Works on a regular basis
Benefits
Comp & perks- Car Allowance
- 25 days holiday plus bank holidays
- Contributory Pension Scheme
- Free on-site Parking
- Holiday Buy Scheme
- Volunteer Scheme
- Share Save Scheme
- Life Assurance
- Enhanced Maternity, Adoption & Paternity Scheme
- Health & Wellbeing Initiatives
- Discount Scheme