Clinical Outreach Specialist

BrentCare Behavioral Health

. Build and deepen relationships with clinicians, physicians, schools, hospitals, and community organizations across North Carolina .

Posted 10/13/2026full-timeRemote • North Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building relationships with healthcare professionals and families, guiding them through the behavioral health care process. Proficient in analyzing referral patterns and utilizing CRM systems to enhance outreach and admissions strategies.

Highest-signal resume keywords

Business DevelopmentClinical OutreachAdolescent Mental Health KnowledgeCRM ProficiencyStrong Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavioral Health CareReferral AnalysisData-Driven StrategyTreatment Process ExplanationKPI Logging

Soft Skills

Relationship BuildingCommunicationCompassionate Approach

Tools & Technologies

CRM Systems

Certifications & Qualifications

Bachelor's Degree in Social WorkBachelor's Degree in PsychologyBachelor's Degree in CounselingBachelor's Degree in Marketing

Industry Keywords

Adolescent DevelopmentMental HealthSubstance Use DisordersHealthcare SalesCommunity Organizations

About the role

Key responsibilities & impact

Build and deepen relationships with clinicians, physicians, schools, hospitals, and community organizations across North Carolina
Serve as a trusted resource for adolescent and family behavioral health care
Guide referents and families from the first call through admission when BrentCare is the right fit
Help families find appropriate vetted alternatives when BrentCare is not the right fit
Conduct face-to-face meetings to understand referent needs, address treatment barriers, and establish BrentCare as a go-to partner
Deliver presentations, continuing education events, and workshops for clinical, school, and community audiences
Represent BrentCare at conferences, networking events, and professional gatherings, including some evenings and weekends
Coordinate facility tours and referent visits to BrentCare programs
Develop and execute a written North Carolina territory plan with referral and admissions targets
Analyze referral patterns and CRM data to prioritize accounts, identify new channels, and recover lapsed referents
Identify key decision-makers across outpatient practices, psychiatric hospitals, pediatricians, school systems, EAPs, and military networks
Build a consistent in-person call cadence and meet or exceed monthly referral and admissions goals
Respond to referral inquiries and support referring professionals and families through admission
Partner with Admissions and Clinical teams to provide a seamless experience for families
Explain the treatment process and early stages of care to families
Maintain knowledge of regional behavioral health resources and recommend appropriate alternatives
Log KPI activity in the CRM
Collaborate with Marketing on collateral, digital content, and event strategy
Stay current on adolescent mental health, substance use treatment, and the competitive landscape

Requirements

What you’ll need

Must reside in North Carolina; Charlotte or Raleigh metro preferred
Bachelor's degree in social work, psychology, counseling, marketing, or a related field
1+ year experience in business development, clinical outreach or healthcare sales, or 3+ years of relevant industry experience
Working knowledge of adolescent development, mental health, and substance use disorders
Strong presentation, communication, and relationship-building skills, with a compassionate approach to families in crisis
Proficiency with CRM systems and comfort using data to guide strategy
Ability to travel regularly throughout North Carolina, with occasional overnight travel within NC and to BrentCare facilities
Valid driver's license and reliable transportation

Benefits

Comp & perks

Occasional overnight travel within North Carolina and to BrentCare facilities
Valid driver's license and reliable transportation