FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Product Owner, Zendesk, Babelforce
Breuninger. Administer and further develop low-code products such as Zendesk and Babelforce .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering and developing low-code products like Zendesk and Babelforce, while optimizing customer service processes and managing product enhancements. Strong ability to coordinate with external partners and stakeholders, ensuring reliable products and engaging customer interactions.
Highest-signal resume keywords
Product Owner ExperienceZendesk AdministrationBabelforce ConfigurationAgile MethodologyAI Solutions Interest
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Low-Code DevelopmentCustomer Service Process OptimizationRequirements GatheringProject ManagementTicketing System Administration
Soft Skills
Stakeholder CoordinationResponsibilityUser Adoption Promotion
Tools & Technologies
ZendeskBabelforceAI ComponentsPrompting Techniques
Industry Keywords
E-CommerceBusiness AdministrationBusiness Information SystemsCustomer Interactions
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Administer and further develop low-code products such as Zendesk and Babelforce
- Digitally map and optimize customer service processes
- Promote new product features internally and increase user adoption
- Gather and prioritize requirements from Operations
- Orchestrate IT interfaces and external partners
- Select and implement AI components
- Apply prompting techniques and optimize systems for maximum efficiency
- Lead subprojects and projects from market analysis through go-live
- Design the optimal product for customer service
Requirements
What you’ll need- Several years of experience as a Product Owner, Business Owner, or in a comparable role
- Experience in a rapidly changing e-commerce environment, along with an agile and innovative approach to work
- A completed degree in business administration or business information systems is a plus
- Extensive experience configuring and administering ticketing or telephony systems in customer service, such as Zendesk or Babelforce
- Experience independently managing product enhancements or comparable projects
- Ability to coordinate external partners and stakeholders
- Strong affinity for low-code/no-code tools
- Strong interest in AI solutions and modern prompting techniques
- A strong sense of responsibility for reliable products and engaging customer interactions
Benefits
Comp & perks- Voluntary vacation and Christmas bonuses
- Contributions toward occupational pension plans
- 30% employee discount, also available to your partner, including dining and hairdressing services
- Additional vacation days from your fifth year with the company
- Subsidy for your Urban Sports membership
- Training and leadership development programs
- Workation of up to 30 calendar days per year in selected European countries
- Additional vacation days through salary conversion
- Sabbatical option
- Company Bike: conveniently lease the bike or e-bike of your choice