Bilingual Content Processing Specialist – Customer Service, Content Moderation

BrickBrands

. Monitor clients' social media properties .

Posted 10/16/2026full-timeRemote • PortugalJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in social media management and customer experience support, with strong verbal and written communication skills. Proficient in handling billing, subscriptions, and troubleshooting while maintaining a calm demeanor in high-pressure situations.

Highest-signal resume keywords

Social Media ManagementCustomer Experience SupportCRM ProficiencyBilingual CommunicationContent Moderation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social Media Properties MonitoringContent Review and ProcessingBilling and Subscription ManagementTechnical TriageAI-Assisted Drafting Tools

Soft Skills

Strong Verbal CommunicationOrganized and AccountableCalm Under PressureProactive Problem SolvingEmpathy in Communication

Tools & Technologies

CRM SoftwareSproutSprinklrSocial Media Platforms

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Digital Customer ServiceCommunity ManagementSocial CareCustomer EngagementSaaS Products

About the role

Key responsibilities & impact

Monitor clients' social media properties
Review and process content and data, including moderating, classifying, responding to, and engaging with comments, messages, and other content
Apply company guidelines using the company's application and designated tools
Escalate possible social media crises to the designated company contact
Respond to public comments using strong judgment, context awareness, and the appropriate brand tone
Manage direct messages and private support conversations end-to-end
Use a CRM to review customer history, track cases, and document outcomes
Support account and login issues, billing, subscriptions, refunds, cancellations, retention conversations, access, downloads, installations, and troubleshooting
Provide basic product guidance and technical triage, escalating when needed
Use AI-assisted drafting tools while ensuring messages are accurate, empathetic, and safe
Follow escalation paths for high-risk issues, sensitive topics, and VIP situations
Contribute to consistent quality across shifts

Requirements

What you’ll need

High School Diploma or equivalent
2+ years of experience in social care, community management, CX support, or digital customer service
Strong verbal communication and writing skills
Experience handling billing, subscriptions, access problems, and troubleshooting
Ability to work independently and proactively find answers and resources
Calm under pressure and confident in high-visibility comment sections
Organized, accountable, and consistent
Fluent in English, written and oral
Near-native fluency in Portuguese and Spanish
General knowledge and interest in various social media platforms
Good working home environment with a stable internet connection
Ability to work an 8-hour shift on a rotating shift schedule
Nice to have: familiarity with creative or technical digital products
Nice to have: experience with CRM or social tools such as Sprout and Sprinklr
Nice to have: experience supporting subscription-based or SaaS products
Nice to have: experience with moderation and customer engagement in high-volume social environments

Benefits

Comp & perks

100% Remote position
Continuous learning experience
Competitive compensation based on location market rates
Opportunity to work with global brands
Welcoming environment where feedback and suggestions are considered
Diverse and global team environment