French Bilingual – Content Processing Specialist, Customer Service, Content Moderation

BrickBrands

. Monitor clients’ social media properties .

Posted 10/21/2026full-timeRemote • MoroccoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in social media management and customer engagement, with strong verbal and written communication skills. Proficient in handling billing, subscriptions, and troubleshooting for digital products while maintaining a calm demeanor in high-pressure situations.

Highest-signal resume keywords

Social Media ManagementCustomer Experience SupportCRM ExperienceFluent in English and FrenchModeration and Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social Media MonitoringContent ModerationTechnical TroubleshootingBilling ManagementSubscription SupportData ProcessingAI-Assisted DraftingDigital Customer ServiceCommunity ManagementHigh-Volume Engagement

Soft Skills

Strong Verbal CommunicationWriting SkillsOrganizational SkillsCalm Under PressureAccountability

Tools & Technologies

CRM SoftwareSproutSprinklrGenerative AI ToolsProductivity Tools

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Social CareCommunity ManagementDigital Customer ServiceSaaS ProductsSocial Media Platforms

About the role

Key responsibilities & impact

Monitor clients’ social media properties
Review and process content and data, including moderating, classifying, responding to, and engaging with comments, messages, and other content
Apply company guidelines using the company application and designated tools
Escalate possible social media crises to designated company contacts
Respond to public comments with strong judgment, context awareness, and appropriate brand tone
Manage direct messages and private support conversations end-to-end
Use a CRM to review customer history, track cases, and document outcomes
Support account and login issues, billing, subscriptions, refunds, cancellations, retention conversations, access, downloads, installations, and troubleshooting
Provide basic product guidance and technical triage, escalating when needed
Use AI-assisted drafting tools while ensuring messages are accurate, empathetic, and safe
Follow escalation paths for high-risk issues, sensitive topics, and VIP situations
Contribute to consistent quality across shifts

Requirements

What you’ll need

A High School Diploma or equivalent
2+ years of experience in social care, community management, CX support, or digital customer service
Strong verbal communication and writing skills
Comfort handling billing, subscriptions, access problems, and troubleshooting
Comfortable working independently and proactively finding answers and resources
Calm under pressure and confident in high-visibility comment sections
Organized, accountable, and consistent
Fluent in English, written and oral
Near-native fluency in French
General knowledge and interest in various social media platforms
A good working home environment with a stable internet connection
Ability to work an 8-hour shift on a rotating shift schedule
Familiarity with creative or technical digital products, design, photo/video editing, productivity tools, or generative AI tools
Experience working within a CRM or social tools such as Sprout and Sprinklr
Experience supporting subscription-based or SaaS products
Experience with moderation and customer engagement in high-volume social environments

Benefits

Comp & perks

100% Remote position
Continuous learning experience
Competitive compensation based on location market rates
Opportunity to work with innovative global brands
Welcoming environment where feedback and suggestions are considered
Diverse and global team environment