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Spanish Bilingual – Content Processing Specialist, Customer Service, Content Moderation
BrickBrands. Monitor clients' social media properties .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in social media management and customer experience support, with strong verbal and written communication skills. Proficient in handling billing, subscriptions, and troubleshooting while maintaining a calm demeanor in high-pressure situations.
Highest-signal resume keywords
Social Media ManagementCustomer Experience SupportVerbal Communication SkillsBilingual in English and Portuguese/SpanishCRM Usage
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Social Media MonitoringContent ModerationTechnical TriageBilling ManagementSubscription HandlingTroubleshootingAI-Assisted DraftingData ProcessingCommunity ManagementDigital Customer Service
Soft Skills
Strong JudgmentContext AwarenessCalm Under PressureOrganizedAccountable
Tools & Technologies
CRM SoftwareSocial Media PlatformsAI-Assisted Drafting Tools
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Social CareCommunity ManagementCX SupportDigital Customer Service
About the role
Key responsibilities & impact- Monitor clients' social media properties
- Review and process content and data, including moderating, classifying, responding to, and engaging with comments, messages, and other content
- Apply company guidelines using the company's application and designated tools
- Escalate possible social media crises to the designated company contact
- Respond to public comments with strong judgment, context awareness, and the appropriate brand tone
- Manage direct messages and private support conversations end-to-end
- Use a CRM to review customer history, track cases, and document outcomes
- Support account, login, subscription, billing, refund, cancellation, retention, access, download, installation, and troubleshooting needs
- Provide basic product guidance and technical triage, escalating when needed
- Use AI-assisted drafting tools while ensuring messages are accurate, empathetic, and safe
- Follow escalation paths for high-risk issues, sensitive topics, and VIP situations
- Contribute to consistent quality across shifts
Requirements
What you’ll need- A High School Diploma or equivalent
- 2+ years of experience in social care, community management, CX support, or digital customer service
- Strong verbal communication and writing skills
- Comfort handling billing, subscriptions, access problems, and troubleshooting
- Comfortable working independently and proactively finding answers and resources
- Calm under pressure and confident in high-visibility comment sections
- Organized, accountable, and consistent
- Fluent in English, written and oral
- Near native fluency in Portuguese and Spanish
- General knowledge and interest in various social media platforms
- A good working home environment with a stable internet connection
- Ability to work an 8-hour shift on a rotating shift schedule
Benefits
Comp & perks- 100% Remote position
- Continuous learning experience
- Offers competitive compensation based on location market rates
- Opportunity to work with innovative brands
- Welcoming environment where feedback and suggestions are taken into consideration
- Diverse and global team environment