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Spanish Bilingual – Content Processing Specialist, Customer Service, Content Moderation
BrickBrands. Monitor clients’ social media properties .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in social media management and customer engagement, with strong verbal and written communication skills. Proficient in using CRM systems and familiar with subscription-based products and digital tools.
Highest-signal resume keywords
Social Media ManagementCustomer EngagementCRM ExperienceBilingual CommunicationTechnical Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Social Media MonitoringContent ModerationBilling SupportSubscription ManagementTechnical TriageAI-Assisted DraftingHigh-Volume EngagementDigital Customer ServiceProduct GuidanceTroubleshooting
Soft Skills
Strong Verbal CommunicationCalm Under PressureOrganizedAccountableProactive Problem Solving
Tools & Technologies
CRM SystemsSproutSprinklrGenerative AI ToolsProductivity Tools
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Social CareCommunity ManagementCX SupportDigital Customer ServiceSaaS Products
About the role
Key responsibilities & impact- Monitor clients’ social media properties
- Review and process content and data, including moderating, classifying, responding to, and engaging with comments, messages, and other content
- Respond to public comments using strong judgment, context awareness, and the appropriate brand tone
- Manage direct messages and private support conversations end-to-end
- Use a CRM to review customer history, track cases, and document outcomes
- Support account, login, subscription, billing, refund, cancellation, retention, access, download, installation, and troubleshooting needs
- Provide basic product guidance and technical triage, escalating when needed
- Use AI-assisted drafting tools while ensuring messages are accurate, empathetic, and safe
- Follow escalation paths for high-risk issues, sensitive topics, and VIP situations
- Escalate possible social media crises to designated company contacts
- Contribute to consistent quality across shifts
Requirements
What you’ll need- High School Diploma or equivalent
- 2+ years of experience in social care, community management, CX support, or digital customer service
- Strong verbal communication and writing skills
- Experience handling billing, subscriptions, access problems, and troubleshooting
- Ability to work independently and proactively find answers and resources
- Calm under pressure and confident in high-visibility comment sections
- Organized, accountable, and consistent
- Fluent in English, written and oral
- Near-native fluency in Portuguese and Spanish
- General knowledge and interest in various social media platforms
- Good working home environment with stable internet connection
- Ability to work an 8-hour shift
- Familiarity with creative or technical digital products, design, photo/video editing, productivity tools, or generative AI tools
- Experience with CRM or social tools such as Sprout or Sprinklr
- Experience supporting subscription-based or SaaS products
- Experience with moderation and customer engagement in high-volume social environments
Benefits
Comp & perks- 100% Remote position
- Continuous learning experience
- Competitive compensation based on location market rates
- Opportunity to work with innovative global brands
- Welcoming environment where feedback and suggestions are taken into consideration
- Diverse and global team environment