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Bridge

Partner Success Lead

Bridge

. Own the partner journey from contract signature through launch, growth, and renewal .

Posted 11/6/2026full-timeBoulder • Colorado • United StatesSenior💰 $190,000 - $230,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in scaling partner success functions and onboarding processes, with a strong focus on data-driven decision-making and executive-level communication. Proven ability to lead and develop teams while managing partner relationships in the healthcare or health tech sectors.

Highest-signal resume keywords
Partner Journey ManagementTeam LeadershipData Analysis and KPIsHealthcare or Health Tech ExperienceOnboarding Process Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
OnboardingAccount ManagementSupport Organization ScalingProcess BuildingAnalytical SkillsDashboard CreationKPI DevelopmentPayer KnowledgeBilling KnowledgeCompliance Knowledge
Soft Skills
Executive-Level CommunicationLow-Ego LeadershipAdaptabilityRelationship ManagementTeam Development
Industry Keywords
Health TechHealthcare ServicesTelehealthInsurance BillingRevenue Cycle Management

About the role

Key responsibilities & impact
  • Own the partner journey from contract signature through launch, growth, and renewal
  • Shape and scale the Partner Success function to support several hundred partners
  • Make 30-day partner launches the norm
  • Grow and retain partners on Bridge
  • Resolve support issues quickly and fix root causes
  • Hire, train, and develop the Partner Success team
  • Build knowledge systems enabling the team to answer partner questions independently
  • Own partner journey metrics and use data to prioritize work
  • Collaborate with Sales, Engineering, Product, Revenue Cycle, and Operations
  • Represent the partner perspective in product decisions
  • Serve as the senior voice to partner executives
  • Report directly to the CEO

Requirements

What you’ll need
  • Experience scaling an onboarding, account management, or support organization from under 100 clients to several hundred
  • Ideally experience in health tech or healthcare services
  • Ability to build processes, tools, and training systems
  • Strong analytical skills, dashboards, and KPIs
  • Ability to make decisions with incomplete information and adapt to shifting priorities
  • Executive-level communication and partner relationship management
  • Low-ego leadership style
  • Experience hiring and training strong teams
  • Ability to learn payer, credentialing, billing, coding, and compliance domains quickly
  • 8+ years in customer success, client operations, or partner management
  • 3+ years leading teams
  • Startup experience required
  • Healthcare or health tech experience required
  • Familiarity with telehealth, insurance billing, or revenue cycle management is a plus

Benefits

Comp & perks
  • Competitive salary
  • Benefits
  • Equity
  • Relocation coverage
  • 3 days in the office and 2 days remote