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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in HR operations and technology, particularly with Workday HCM, while effectively managing compliance controls and vendor performance. Proven ability to lead teams, deliver measurable outcomes, and adapt to new technologies in a dynamic environment.
Highest-signal resume keywords
Workday HCM ExperienceHR Operations ManagementSOX Compliance ControlsVendor Performance ManagementTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR TechnologyBusiness Process ManagementSecurity Role ManagementReportingChange ControlAudit EvidenceMulti-System Program DeliveryBaseline DefinitionOutcome MeasurementCompliance Operations
Soft Skills
CuriosityAdaptability
Tools & Technologies
WorkdayServiceNow HRSDADPGreenhouseMaverick
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
HR OperationsPayrollComplianceEeo-1ACAPay TransparencyPersonnel RecordsI-9Policy GovernanceSegregation of Duties
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Turn the POSI strategy into on-time, audit-ready, measurable People services
- Own the operating model covering portfolio delivery, service delivery, Workday operations, vendor performance, and compliance controls
- Run portfolio delivery across Centers of Excellence, including owners, dates, dependencies, status, and tradeoffs
- Operate weekly outcome reviews, action registers, and exceptions logs; escalate required decisions
- Hold readiness gates for payroll cutover, Open Enrollment, year-end cycles, and Workday releases
- Own day-to-day Workday operations, including business processes, security roles, reporting, and release cycles
- Manage defect and enhancement backlogs with the AMS partner
- Maintain integration health with ADP, Greenhouse, and downstream systems
- Own People service operations on ServiceNow HRSD and Maverick, including intake, case routing, automation, and knowledge base
- Define human roles as agents handle volume; report deflection, cycle time, and hours returned
- Own SOX-facing People operations controls, including Workday and ADP change control, payroll validation tables, and evidence retention
- Run compliance operations covering EEO-1, ACA, pay transparency, personnel records, I-9, and policy governance
- Partner with IT, Finance, and Internal Audit on segregation-of-duties reviews and control exceptions
- Manage service levels and delivery with Workday AMS, ADP, contingent workforce, and immigration providers
- Run vendor business reviews with scorecards; own renewal input and escalations
- Capture baselines, track cost per outcome and control exceptions
- Operate the agent registry and access standard with the Senior Director and IT
- Lead and develop operations specialists and analysts across onboarding, offboarding, and People@ service
Requirements
What you’ll need- 8+ years in HR operations, HR technology, or business operations, with 3+ years leading teams or programs
- Hands-on Workday HCM experience across business processes, security, and reporting
- Operated SOX or ITGC controls in an HR or payroll context, including change control and audit evidence
- Delivered multi-system programs with fixed-date gates (payroll, benefits enrollment, or performance cycles)
- Managed vendor delivery against service levels and scorecards
- Defines baselines and reports outcomes in measures an auditor can verify
- Bachelor's degree or equivalent experience
- Demonstrated curiosity and adaptability in adopting AI-powered tools and technologies
Benefits
Comp & perks- Market-leading compensation
- 401(k) with employer match
- Employee Stock Purchase Program (ESPP)
- Pre-tax commuter benefits (transit and parking)
- Referral bonus for hired candidates
- Subsidized lunch and parking on in-office days
- 100% employer-paid medical, dental, and vision premiums for you and your dependents
- Health Savings Account (HSA) with annual employer contributions
- Flexible Spending Accounts (FSA)
- Fertility & family-forming benefits
- Expanded mental health support (therapy and coaching resources)
- Hybrid work model with flexibility
- Flexible, “take-what-you-need” paid time off
- Company-paid holidays
- Comprehensive paid medical and parental leave
- Skill development and internal mobility opportunities
- Career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, Spring Health & BetterUp Coaching
- Financial rewards, peer-to-peer recognition, and growth opportunities