Family Access Manager, Skeletal Dysplasia

BridgeBio

. Engage families/care partners on access, affordability, and reimbursement processes for BridgeBio’s commercialized skeletal dysplasia asset .

Posted 9/15/2026full-timePhiladelphia • District of Columbia • United StatesMid-LevelSenior💰 $185,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Patient Services and Market Access, with a strong focus on family engagement and support programs. Proven ability to navigate reimbursement processes and collaborate effectively with stakeholders to enhance patient journeys.

Highest-signal resume keywords

Patient Services ExperienceMarket Access KnowledgeStrong Communication SkillsRare Disease ExpertiseAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Biotech ExperiencePharma ExperienceHub Model KnowledgeAffordability DesignCost Sharing ProgramsReimbursement ProcessesPatient Support ProgramsOIG/CMS GuidelinesStrategic PlanningProgram Document Management

Soft Skills

Interpersonal SkillsTeam CollaborationConfidence in Rapport BuildingAttention to DetailOral and Written Communication

Certifications & Qualifications

BA/BS Degree

Industry Keywords

Skeletal DysplasiaPatient AdvocacyDomestic TravelMarket Access ChallengesBuy and Bill

About the role

Key responsibilities & impact

Engage families/care partners on access, affordability, and reimbursement processes for BridgeBio’s commercialized skeletal dysplasia asset
Educate families/care partners on access, affordability, reimbursement processes, and family support programs
Execute new product launch activities supporting infigratinib
Collaborate with the Director of Family Access Managers and internal colleagues to align patient services goals and brand strategies
Provide family-facing access and affordability support
Ensure a positive patient journey compliantly through BridgeBio stakeholder collaboration
Evaluate and implement family access opportunities within a specific geographic area
Provide personalized issue resolution by phone or face-to-face
Direct access support among consented families, hubs, pharmacies, prescriber offices, and support organizations
Coordinate missing-information follow-ups with the hub partner
Own relationships between ForgingBridges and consented patients
Onboard and welcome new families to ForgingBridges
Manage ForgingBridges status changes and follow up with families, prescriber offices, and pharmacies
Control information and communications workflows with families
Collaborate with Patient Advocacy and attend local, regional, and national advocacy meetings/events
Facilitate and present in-person family/care-partner education
Report compliant insights and findings to Brand Marketing and other Commercial functions
Handle protected health information according to BridgeBio policy
Attend national sales meetings, conferences, and regional events as needed
Develop and execute tactical plans supporting access imperatives and role metrics
Provide strategic and tactical input for continuous improvement
Perform designated Market Access/Patient Support Services projects
Additional responsibilities may be assigned

Requirements

What you’ll need

BA/BS degree is preferred
Minimum of 5-8 years of Biotech/Pharma experience
Patient services, Market Access, and hub experience preferred
Rare Disease experience is preferred
Strong communication and interpersonal skills
Ability to work independently and in a team environment
Confidence building rapport with families/care partners
Strong foundation and experience working closely with patient support programs, including copay, cost sharing programs, affordability design, and hub models for medical and pharmacy benefit products
Understanding of the specialty market, buy and bill, retail market, reimbursement/access challenges, and OIG/CMS/legal guidelines for offering patient support programs
Excellent analytical skills and ability to develop sound strategies and tactics for patient access
Superior oral and written communication and teamwork skills
Previous FAM/PAL experience is a plus
Extreme attention to detail for creating and managing program documents
Experience establishing and maintaining high-level relationships with families, patients, and key decision-makers
40-60% domestic travel required, regionally and intermittently across the US

Benefits

Comp & perks

Market-leading compensation
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Pre-tax commuter benefits (transit and parking)
Referral bonus for hired candidates
Subsidized lunch and parking on in-office days
100% employer-paid medical, dental, and vision premiums for you and your dependents
Health Savings Account (HSA) with annual employer contributions
Flexible Spending Accounts (FSA)
Fertility & family-forming benefits
Expanded mental health support (therapy and coaching resources)
Hybrid work model with flexibility
Flexible, “take-what-you-need” paid time off and company-paid holidays
Comprehensive paid medical and parental leave
Skill development and internal mobility opportunities
Career pathing through regular feedback, continuous education, and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching
Financial rewards, peer-to-peer recognition, and growth opportunities