Family Access Manager, Skeletal Dysplasia

BridgeBio

. Engage with families/care partners on access, affordability, and reimbursement processes for BridgeBio’s commercialized skeletal dysplasia asset .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $185,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient services and market access within the biotech and pharma industries, with a strong focus on family support programs and reimbursement processes. Proven ability to build relationships with families and care partners while ensuring compliance with healthcare regulations.

Highest-signal resume keywords

Patient Services ExperienceMarket Access KnowledgeFamily Support Program ManagementCommunication SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Biotech ExperiencePharma ExperienceReimbursement ProcessesAffordability DesignHub ModelsPatient Support ProgramsCost Sharing ProgramsStrategic PlanningTactical ExecutionCompliance Knowledge

Soft Skills

Interpersonal SkillsTeamworkDetail OrientedConfidence in Building RapportIndependent Work

Industry Keywords

Rare DiseaseOIG GuidelinesCMS GuidelinesSpecialty MarketBuy and BillRetail MarketPatient AdvocacyCross-Functional CollaborationDomestic TravelForgingBridges

About the role

Key responsibilities & impact

Engage with families/care partners on access, affordability, and reimbursement processes for BridgeBio’s commercialized skeletal dysplasia asset
Educate families/care partners on access, affordability, and reimbursement processes
Build family support program awareness and execute new product launch activities
Collaborate with the Director of Family Access Managers and internal colleagues on patient services goals and brand strategies
Provide family-facing access and affordability support for infigratinib
Ensure a compliant, positive patient journey with BridgeBio stakeholders
Evaluate and implement family access opportunities within a specific geographic area
Resolve access and affordability issues by phone or face-to-face
Direct access support among consented families, hubs, pharmacies, prescriber offices, and support organizations
Coordinate missing-information follow-ups with the hub partner
Manage relationships between ForgingBridges and consented patients
Onboard new families to ForgingBridges and manage program status changes
Control information and communications workflows with families
Collaborate with Patient Advocacy and attend advocacy meetings and events
Facilitate in-person education for families/care partners
Report compliant insights and findings to Brand Marketing and Commercial functions
Handle protected health information according to BridgeBio policy
Attend national sales meetings, conferences, and regional events as needed
Develop and execute tactical access plans and role metrics
Provide strategic and tactical input for continuous improvement
Perform additional assigned responsibilities
Report to the Director of Family Access Managers

Requirements

What you’ll need

BA/BS degree is preferred
Minimum of 5-8 years of Biotech/Pharma experience; Patient services, Market Access, and hub experience preferred
Rare Disease experience is preferred
Strong communication and interpersonal skills
Ability to work independently and in a team environment
Demonstrate confidence in building rapport with families/care partners
Must have a strong foundation and experience working closely with patient support programs including copay, cost sharing programs, affordability design, and hub models for medical and pharmacy benefit products
Comprehend the complex environment of the specialty market, buy and bill, retail market, reimbursement/access challenges, as well as the OIG/CMS/legal guidelines for offering patient support programs
Demonstrate excellent analytical skills and the ability to develop sound strategies and tactics for patient access
Exhibit superior communication (oral and written) and teamwork skills to effectively contribute across cross-functional teams
Previous FAM/PAL experience is a plus
Extremely detail oriented to create and manage program documents
Experience establishing and maintaining high-level relationships with families, patients, and key decision-makers
40-60% domestic travel is required, regionally and intermittently across the US

Benefits

Comp & perks

Market-leading compensation
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Pre-tax commuter benefits (transit and parking)
Referral bonus for hired candidates
Subsidized lunch and parking on in-office days
100% employer-paid medical, dental, and vision premiums for you and your dependents
Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)
Fertility & family-forming benefits
Expanded mental health support (therapy and coaching resources)
Hybrid work model with flexibility
Flexible, “take-what-you-need” paid time off and company-paid holidays
Comprehensive paid medical and parental leave
Skill development and internal mobility opportunities
Career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching
Financial rewards, peer-to-peer recognition, and growth opportunities