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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient services and market access within the biotech and pharmaceutical sectors, with a strong focus on building relationships with families and care partners. Proficient in developing strategies for access and affordability, while ensuring compliance with industry regulations.
Highest-signal resume keywords
Patient Services ExperienceMarket Access KnowledgeCommunication SkillsRelationship ManagementAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Support ProgramsAffordability DesignHub ModelsReimbursement ProcessesProgram Document ManagementStrategic PlanningTactical ExecutionData AnalysisCompliance with OIG/CMS GuidelinesRare Disease Experience
Soft Skills
Interpersonal SkillsTeam CollaborationConfidence in Rapport BuildingDetail-OrientedIndependent Work
Certifications & Qualifications
BA/BS Degree
Industry Keywords
BiotechPharmaSkeletal DysplasiaPatient AdvocacyAccess ChallengesCost Sharing ProgramsBuy and BillRetail MarketDomestic TravelFAM/PAL Experience
About the role
Key responsibilities & impact- Engage families/care partners on access, affordability, and reimbursement processes for BridgeBio’s commercialized skeletal dysplasia asset
- Educate families/care partners on access, affordability, and reimbursement processes
- Build family support program awareness and execute new product launch activities for infigratinib
- Collaborate with the Director of Family Access Managers and internal colleagues on patient services goals and brand strategies
- Provide personalized access and affordability issue resolution by phone or face-to-face
- Direct access support between consented families and hubs, pharmacies, prescriber offices, and support organizations
- Coordinate missing-information follow-ups with the hub partner
- Own relationships between ForgingBridges and consented patients; onboard new families
- Manage status changes and follow up with families, prescriber offices, and pharmacies
- Ensure ForgingBridges business rules are followed and control information workflows
- Collaborate with Patient Advocacy on engagements and attend advocacy meetings and events
- Facilitate in-person education for families/care partners
- Report compliant insights and findings to Brand Marketing and Commercial functions
- Handle protected health information according to BridgeBio policy
- Attend national sales meetings, conferences, and regional events as needed
- Develop and execute tactical plans supporting Market Access/Patient Support Services metrics
- Provide strategic and tactical input for continuous improvement
- Travel 40-60% domestically across the US
Requirements
What you’ll need- Minimum of 5-8 years of Biotech/Pharma experience; patient services, Market Access, and hub experience preferred
- BA/BS degree is preferred
- Rare Disease experience is preferred
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Confidence building rapport with families/care partners
- Experience working closely with patient support programs including copay, cost sharing programs, affordability design, and hub models for medical and pharmacy benefit products
- Understanding of specialty market, buy and bill, retail market, reimbursement/access challenges, and OIG/CMS/legal guidelines for patient support programs
- Excellent analytical skills and ability to develop sound strategies and tactics for patient access
- Superior oral and written communication and teamwork skills
- Previous FAM/PAL experience is a plus
- Detail-oriented program document creation and management
- Experience establishing and maintaining high-level relationships with families, patients, and key decision-makers
- 40-60% domestic travel required across the US
Benefits
Comp & perks- Market-leading compensation
- Annual performance bonus
- Company equity
- 401(k) with employer match
- Employee Stock Purchase Program (ESPP)
- Pre-tax commuter benefits (transit and parking)
- Referral bonus for hired candidates
- Subsidized lunch and parking on in-office days
- 100% employer-paid medical, dental, and vision premiums for you and your dependents
- Health Savings Account (HSA) with annual employer contributions
- Flexible Spending Accounts (FSA)
- Fertility & family-forming benefits
- Expanded mental health support (therapy and coaching resources)
- Hybrid work model with flexibility
- Flexible, “take-what-you-need” paid time off and company-paid holidays
- Comprehensive paid medical and parental leave
- Skill development and internal mobility opportunities
- Continuous education and professional development programs via LinkedIn Learning, LifeLabs, and BetterUp Coaching
- Financial rewards, peer-to-peer recognition, and growth opportunities