Family Access Manager, Skeletal Dysplasia

BridgeBio

. Engage families/care partners on access, affordability, and reimbursement processes for BridgeBio’s commercialized skeletal dysplasia asset .

Posted 9/15/2026full-timeUnited StatesMid-LevelSenior💰 $185,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient services and market access within the biotech and pharmaceutical sectors, with a strong focus on building relationships with families and care partners. Proficient in developing strategies for patient support programs, ensuring compliance with industry regulations, and executing tactical plans to enhance access and affordability.

Highest-signal resume keywords

Patient Services ExperienceMarket Access KnowledgeStrong Communication SkillsRare Disease ExpertiseAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Biotech ExperiencePharma ExperiencePatient Support ProgramsAffordability DesignHub ModelsReimbursement KnowledgeOIG/CMS GuidelinesProgram Document ManagementStrategic PlanningTactical Execution

Soft Skills

Interpersonal SkillsTeam CollaborationDetail OrientedRapport BuildingIndependent Work

Industry Keywords

Skeletal DysplasiaAccess and AffordabilityPatient AdvocacyMarket Access/Patient Support ServicesCross-Functional TeamsComplianceDomestic TravelClevelandBostonForgingBridges

About the role

Key responsibilities & impact

Engage families/care partners on access, affordability, and reimbursement processes for BridgeBio’s commercialized skeletal dysplasia asset
Educate families/care partners on access, affordability, and reimbursement processes
Build family support program awareness and execute new product launch activities
Collaborate with the Director of Family Access Managers and internal colleagues on patient services goals and brand strategies
Provide families/care partner-facing access and affordability support for infigratinib
Ensure a positive patient journey through compliant collaboration with BridgeBio stakeholders
Lead evaluation and implementation of family access opportunities within a geographic area
Provide personalized issue resolution by phone or face-to-face
Direct access support among consented families, hubs, pharmacies, prescriber offices, and support organizations
Coordinate missing-information follow-ups with the hub partner
Own relationships between ForgingBridges and consented patients
Onboard and welcome families to ForgingBridges
Manage status changes and follow up with families, prescriber offices, and pharmacies
Ensure ForgingBridges business rules are followed
Control information and communications workflow with families
Collaborate with Patient Advocacy and attend local, regional, and national advocacy meetings/events
Facilitate and present in-person education for families/care partners
Report compliant insights and findings to Brand Marketing and other Commercial functions
Handle protected health information according to BridgeBio policy
Attend national sales meetings, conferences, and regional events as needed
Complete assigned Market Access/Patient Support Services projects
Provide strategic and tactical input for continuous improvement
Develop and execute tactical plans supporting access imperatives and role metrics
Travel 40-60% domestically across the US

Requirements

What you’ll need

BA/BS degree is preferred
Minimum of 5-8 years of Biotech/Pharma experience
Patient services, Market Access, and hub experience preferred
Rare Disease experience is preferred
Strong communication and interpersonal skills
Ability to work independently and in a team environment
Demonstrate confidence in building rapport with families/care partners
Strong foundation and experience working closely with patient support programs including copay, cost sharing programs, affordability design, and hub models for medical and pharmacy benefit products
Comprehend the complex environment of the specialty market, buy and bill, retail market, reimbursement/access challenges, and OIG/CMS/legal guidelines for offering patient support programs
Excellent analytical skills and ability to develop sound strategies and tactics for patient access
Superior oral and written communication and teamwork skills to contribute across cross-functional teams
Previous FAM/PAL experience is a plus
Extremely detail oriented to create and manage program documents
Experience establishing and maintaining high-level relationships with families, patients, and key decision-makers
Ability to reside in Cleveland or Boston is ideal
40-60% domestic travel is required regionally and intermittently across the US

Benefits

Comp & perks

Market-leading compensation
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Pre-tax commuter benefits (transit and parking)
Referral bonus for hired candidates
Subsidized lunch and parking on in-office days
100% employer-paid medical, dental, and vision premiums for you and your dependents
Health Savings Account (HSA) with annual employer contributions
Flexible Spending Accounts (FSA)
Fertility & family-forming benefits
Expanded mental health support (therapy and coaching resources)
Hybrid work model with flexibility
Flexible, “take-what-you-need” paid time off and company-paid holidays
Comprehensive paid medical and parental leave
Skill development and internal mobility opportunities
Career pathing through regular feedback, continuous education, and professional development programs via LinkedIn Learning, LifeLabs, and BetterUp Coaching
Financial rewards, peer-to-peer recognition, and growth opportunities