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Strategic Customer Success Manager
Bridgestone Americas. Own a portfolio of strategic integrated reseller and SaaS channel partners .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing strategic partnerships and driving customer success through effective planning, relationship building, and operational excellence. Proficient in developing success plans and coordinating cross-functional teams to enhance partner engagement and retention.
Highest-signal resume keywords
Customer Success ManagementChannel ManagementSaaS ExperienceExecutive-Level Business ReviewsSalesforce Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Partner Success PlansStrategic PlanningOperational Best PracticesImplementation ProcessesSuccess PlaybooksStakeholder MappingEscalation ProcessesRevenue Growth StrategiesRisk MitigationComplex Customer Environments
Soft Skills
Relationship BuildingCross-Functional CollaborationProblem SolvingCommunicationLeadership
Tools & Technologies
Azuga ToolsApplication Programming InterfacesSaaS PlatformsTelematicsFleet Management
Industry Keywords
Enterprise SaaSChannel Partner EcosystemsIntegrated ResellersCustomer Experience ChallengesGrowth Opportunities
Tech Stack
Tools & technologiesIoT
About the role
Key responsibilities & impact- Own a portfolio of strategic integrated reseller and SaaS channel partners
- Develop Partner Success Plans aligned with business objectives, adoption targets, growth opportunities, and risks
- Build relationships with executive and operational stakeholders
- Lead quarterly business reviews
- Monitor partner health and serve as the primary escalation point for strategic concerns
- Drive partner retention, revenue growth, expansion, sales effectiveness, and market penetration with Channel Sales and internal teams
- Coordinate cross-functional resources to resolve operational, technical, implementation, and customer experience challenges
- Ensure effective lifecycle handoffs
- Guide partner onboarding, training, adoption, and use of Azuga tools, integrations, programs, support resources, and operational best practices
- Develop scalable success playbooks, business review standards, stakeholder mapping, escalation processes, and continuous improvement initiatives
Requirements
What you’ll need- Bachelor's degree or equivalent relevant experience
- 5 or more years of experience in Customer Success, Account Management, Channel Management, Partner Success, or a related field
- At least 3 years of experience managing enterprise-size customers, strategic accounts, or reseller partnerships, including complex SaaS relationships
- Experience conducting executive-level business reviews and strategic planning sessions
- Experience developing structured success plans and managing multiple concurrent partner initiatives
- Experience working with integrated resellers, technology alliances, or channel partner ecosystems
- Experience identifying expansion opportunities and mitigating retention risks
- Working knowledge of software-as-a-service platforms, application programming interfaces, integrations, implementation processes, and complex customer environments
- Salesforce experience preferred
- Experience in telematics, fleet management, Internet of Things, or enterprise SaaS environments preferred
- Experience collaborating across Sales, Revenue Operations, Product, Support, Professional Services, and Operations preferred
- Must complete Form I-9 Employment Eligibility Verification at the start of employment if hired
- Temporary work authorization or the need for sponsorship may disqualify employment
Benefits
Comp & perks- A supportive and engaging onboarding experience
- Training and regular mentorship
- Corporate Social Responsibility activities
- A truly global, dynamic and challenging work environment
- Agility and work/life effectiveness
- Long-term well-being
- An effective and inclusive team
- Equal Employment Opportunity