Software Trainer

Bridgeway Benefit Technologies

. Create and conduct interactive classes for customers using proprietary enterprise benefits administration software .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering technology-based training and developing curriculum tailored to adult learners, utilizing strong technical writing skills and effective communication. Proficient in managing training engagements and collaborating with subject matter experts to enhance customer experience.

Highest-signal resume keywords

Technology-Based Training DeliveryCurriculum DevelopmentTechnical WritingStrong Communication SkillsGenerative AI Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum DevelopmentTechnical WritingTraining DeliveryProcess DocumentationCustomer Training Engagements

Soft Skills

Strong Organizational SkillsProactive Self-StarterContinuous Learning

Tools & Technologies

Microsoft OfficePowerPointSmartsheetGenerative AI Tools

Certifications & Qualifications

Certification in Training or Learning and Development

Industry Keywords

Enterprise Benefits Administration SoftwareAdult LearningCustomer Experience Improvement

About the role

Key responsibilities & impact

Create and conduct interactive classes for customers using proprietary enterprise benefits administration software
Own customer-facing training end to end and serve as the primary point of contact for training engagements
Independently learn the product and customer configurations to build and facilitate internal and external training curricula
Develop and maintain exercises, job aids, quick-reference guides, and process documentation
Collaborate with leadership, product managers, and subject matter experts to keep curriculum current
Deliver customer-specific training virtually and on-site, tailored to customer configuration and skill level
Manage training schedules and deployment across customer accounts
Gather feedback and performance data to evaluate and refine content and delivery methods
Consult with customers and internal teams on training scope and approach for complex requirements

Requirements

What you’ll need

Minimum of 3 years of experience delivering technology-based training to adult learners and developing curriculum
Bachelor's degree in a related field
Ability to partner with subject matter experts
Technical writing skills and experience producing job aids, quick-reference guides, and process documentation for a technical or software audience
Strong written and verbal communication and presentation skills
Ability to explain complex software functionality clearly and engage individuals at all organizational levels
Proactive, self-motivated self-starter with a passion for continuous learning and process and customer-experience improvement
Strong organizational skills and ability to manage multiple training engagements simultaneously
Experience using generative AI tools such as Claude and Copilot
Familiarity with Microsoft Office, PowerPoint, and Smartsheet
Certification in training or learning and development is preferred

Benefits

Comp & perks

Remote work arrangement
Approximately 25% travel across the U.S. and Canada
Professional development through independent product learning and subject matter expertise development