Customer Education Manager

Bridgit

. Develop customer-facing enablement content, including help articles, video walkthroughs, and other self-serve learning assets .

Posted 10/23/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$70,000 - CA$100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing customer-facing enablement content and managing knowledge bases while ensuring alignment with customer success needs. Proficient in project management and technical troubleshooting, with a focus on effective communication and collaboration across teams.

Highest-signal resume keywords

Customer EducationProject ManagementTechnical TroubleshootingContent DevelopmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content DevelopmentTechnical TroubleshootingProject ManagementCustomer Education Hub CreationKnowledge Base Management

Soft Skills

Attention to DetailEffective CommunicationCollaboration with SMEs

Tools & Technologies

PylonUserflowBeamer

Industry Keywords

Customer SuccessLearning & DevelopmentImplementationAccount ManagementConstruction Industry Familiarity

About the role

Key responsibilities & impact

Develop customer-facing enablement content, including help articles, video walkthroughs, and other self-serve learning assets
Build and maintain an enablement roadmap aligned with customer success needs
Own and expand the knowledge base, keeping documentation accurate and aligned with product releases
Coordinate cross-functionally on releases, feature-request communications, and feedback loops
Partner with Marketing on customer education and re-engagement campaigns
Manage the support queue through Pylon, triaging and responding to customer inquiries
Troubleshoot and reproduce issues before escalating to development
Coordinate issue resolution with Engineering and communicate updates to customers
Join customer calls to provide product expertise and resolve optimization questions
Identify re-engagement opportunities and coordinate handoffs to the Customer Delivery Team
Analyze support tickets to identify themes and inform customer education content
Administer Userflow and optimize digital-touch onboarding flows
Manage Beamer for targeted in-app release notifications
Develop account-level re-engagement strategies using digital tools
Own internal tooling for the Implementation team, ensuring scalable workflows, documentation, and processes

Requirements

What you’ll need

Minimum of 3+ years of experience in an education-related role, such as Customer Education, Training & Enablement, Learning & Development, teaching, or an adjacent customer-facing role including Implementation, Account Manager, or Customer Success
Familiarity with basic technical troubleshooting and language including APIs, login architecture, and reviewing network errors
Strong project management skills
Experience collaborating with subject matter experts (SMEs) for content ideation and review
Ability to communicate technical concepts in accessible and concise language
Acute attention to detail regarding grammar, aesthetics, and consistency
Familiarity with the construction industry is nice to have
Previous experience building a customer education hub is nice to have

Benefits

Comp & perks

Competitive salary
Benefit options
Equity options
Unlimited vacation
4-hour Fridays
Collaborative, autonomous environment
Culture encouraging innovation and professional growth
Accommodations available during all stages of the recruitment process