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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in creating process flows, wireframes, and user stories to enhance customer experience and product usability. Proficient in coordinating cross-functional collaboration and translating customer feedback into actionable product requirements.
Highest-signal resume keywords
User Experience (UX) DesignWireframing and PrototypingProduct AnalyticsJira and Notion ProficiencyCustomer Journey Mapping
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process FlowsWireframesUser StoriesFeature Testing and QACustomer Feedback AnalysisPrototypingDigital Product DevelopmentAcceptance Criteria DefinitionEdge Case IdentificationUsability Improvement
Soft Skills
Organizational SkillsClear CommunicationProactive AttitudeCuriosityAttention to Detail
Tools & Technologies
JiraNotionHubSpotFigmaLogRocket
Industry Keywords
Customer ExperienceDigital ProductsMortgage LendingRegulated Financial Services
About the role
Key responsibilities & impact- Create process flows, wireframes, and user stories to support solution design and produce developer-ready features
- Design and improve end-to-end customer and broker journeys across Bridgit’s digital experiences
- Help break larger work items into smaller, self-contained components for iterative delivery
- Track ideas, feature requests, and improvements across the product roadmap with Product Managers
- Scope initiatives into actionable tasks with clear timelines and deliverables
- Coordinate cross-functional collaboration with developers, designers, operations, and stakeholders
- Translate customer feedback, user behaviour, and internal insights into requirements, user stories, and acceptance criteria
- Perform testing and QA, identify bugs, edge cases, and usability gaps, troubleshoot issues, and coordinate fixes
- Identify and deliver improvements to customer experience, usability, and efficiency
- Maintain product documentation in tools such as Jira and Notion
- Advocate for customer and broker perspectives throughout development
- Support feature rollouts through internal communications, training materials, and stakeholder updates
Requirements
What you’ll need- 3–5 years of experience in a product, delivery, business analyst, UX, digital, or similar role, or a strong track record of transferable experience
- Strong interest in customer experience, UX, and building intuitive digital products
- Strong organisational skills and ability to juggle multiple priorities
- Clear and confident written and verbal communication
- Proactive, can-do attitude, curiosity, and comfort with ambiguity
- Ability to quickly learn unfamiliar concepts and tools
- Interest in technology and product development
- Ability to work with technical teams and quickly learn new tools
- Strong attention to detail and ability to think through customer journeys, edge cases, and interconnected experience components
- Comfortable using customer feedback, product analytics, and data to understand problems and inform decisions
- Familiarity with Jira, Notion, HubSpot, Figma, or product analytics tools such as LogRocket
- Experience creating wireframes, process flows, prototypes, or mapping customer journeys
- Experience working on customer-facing digital products, portals, apps, or self-service experiences
- Exposure to mortgage lending or regulated financial services
- Successful pre-employment screening, including reference checks and a standard police check
Benefits
Comp & perks- Birthday leave
- Additional day of paid leave for life events, celebrations, or mental health reset
- Two weeks of remote work from a location of choice each year
- Professional development and internal learning initiatives
- Social events throughout the year
- Competitive remuneration
- Pre-employment screening including reference checks and a standard police check