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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HubSpot platform management, including configuration, automation, and governance, while driving CRM strategy and improving data quality. Capable of leading cross-functional collaboration and continuous improvement initiatives to enhance customer engagement and operational efficiency.
Highest-signal resume keywords
HubSpot ConfigurationCRM Strategy DevelopmentData Quality ManagementWorkflow AutomationIntegration with APIs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HubSpot WorkflowsHubSpot AutomationsCustom ObjectsCRM ArchitectureReportingDashboardsData StandardsLifecycle ManagementCRM Data ModelsCustomer Lifecycle Management
Soft Skills
Stakeholder ManagementAnalytical SkillsProblem SolvingCollaborationContinuous Improvement
Tools & Technologies
HubSpotAPIsCRM PlatformsMarketing Technology EcosystemsCustomer Data Platforms
Certifications & Qualifications
HubSpot Certifications
Industry Keywords
FintechLendingFinancial ServicesCRM Governance FrameworksProduct Analytics
About the role
Key responsibilities & impact- Own Bridgit's HubSpot platform vision, roadmap, governance and priorities
- Act as the platform owner and subject matter expert for HubSpot configuration, extension and governance
- Design, build and maintain HubSpot workflows, automations, pipelines, custom objects, properties, forms, lists, reports, dashboards, sequences and lifecycle management
- Ensure the platform remains scalable, well governed and aligned with evolving business needs
- Own the integration between HubSpot and Darla, defining customer, broker and loan information flows
- Drive CRM strategy across Marketing, Sales, Distribution and Operations
- Improve data quality and governance, including lifecycle management, deduplication, data standards and platform health
- Develop automation and engagement capabilities for lead management, customer journeys, broker communications and reactivation campaigns
- Partner with Engineering on APIs, integrations, custom UI extensions and functionality outside HubSpot
- Identify opportunities to improve efficiency, visibility and customer outcomes through HubSpot
- Define and monitor platform success metrics
- Lead continuous improvement across new capabilities, operational improvements and technical debt
- Diagnose and resolve platform issues across workflows, automations, reporting, integrations and data synchronisation
- Escalate to Engineering only when custom code or platform defects are involved
Requirements
What you’ll need- 5+ years' experience in CRM Platform Management, Product Management or a similar role
- Significant hands-on experience building, configuring and administering HubSpot, including workflows, automations, sequences, custom objects, properties, reporting, dashboards and CRM architecture within a growing organisation
- Deep understanding of HubSpot Sales Hub, Marketing Hub and CRM capabilities
- Experience defining CRM strategy, governance and platform roadmaps
- Strong understanding of CRM data models, integrations, automation and customer lifecycle management
- Experience working closely with engineering teams on integrations and platform enhancements
- Excellent stakeholder management skills across commercial, marketing and technical teams
- Strong analytical skills with a focus on data quality, reporting and continuous improvement
- Demonstrated ability to independently design, build and deliver complex HubSpot solutions while defining the long-term platform roadmap
- HubSpot certifications are a bonus
- Experience with custom HubSpot integrations and APIs is a bonus
- Experience implementing CRM governance frameworks is a bonus
- Background in fintech, lending or financial services is a bonus
- Experience managing customer data platforms or marketing technology ecosystems is a bonus
- Familiarity with product analytics and customer lifecycle optimisation is a bonus
Benefits
Comp & perks- Competitive remuneration
- Great office in Sydney
- Extra leave: birthday leave plus an additional day of paid leave for life events, celebrations, or a mental health reset
- Two weeks from anywhere: work remotely from a location of your choice for two weeks each year
- Learning and development, including internal learning initiatives
- Social events throughout the year
- Opportunity to be part of an innovative, fast-moving fintech