Employee Services Coordinator – Part-Time

Bright Horizons UK

. Process documentation and apply savings when applicable.

Posted 11/5/2026part-timeRemote • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong attention to detail and the ability to manage multiple client inquiries effectively while ensuring compliance with tuition policies. Proficient in utilizing proprietary software and reporting tools to support customer service and auditing functions.

Highest-signal resume keywords

Customer Service ExperienceAuditing ExperienceStrong Communication SkillsAttention To DetailComputer Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsOrganizational SkillsSelf-StarterMulti-Tasking Ability

Tools & Technologies

Proprietary SoftwareReporting ToolsKnowledge Base

Industry Keywords

Tuition PolicyDocumentation ComplianceClient InquiriesEducation Assistance Verification

About the role

Key responsibilities & impact

Process documentation and apply savings when applicable.
Audit education assistance verification documents.
Act as an independent reviewer to ensure policy compliance.
Follow the tuition policy of corporate clients.
Proof grade reports, tuition receipts, and student loan receipts against submissions and client requirements.
Ensure appropriate tuition discounts are applied to invoices before payment submission.
Navigate the internal Knowledge Base and FAQs to respond to customer questions.
Research account activity and notes, troubleshoot issues, and provide supporting help documentation.
Respond quickly and accurately to customer inquiries via live chat.
Make outbound phone calls to client employees to explain documentation and policy requirements and help navigate the user interface.

Requirements

What you’ll need

Bachelor's degree is preferred.
2 years customer service experience, and Auditing Experience is preferred.
High level of computer proficiency is essential.
Must possess strong interpersonal, verbal, and written communication skills.
Attention to detail.
Proven ability to learn and utilize proprietary software and reporting tools.
Ability to work in a fast paced and highly dynamic environment.
Ability to multi-task and handle more than one live chat at a time while simultaneously addressing multiple inquiries effectively.
Ability to manage multiple clients with relative ease.
Self-starter who is highly motivated and organized.
Ability to work independently from a quiet, home office.
Must be available Monday–Friday, 12:00pm–4:00pm EST, with flexibility to increase hours during peak periods.
At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Benefits

Comp & perks

Medical, dental, and vision insurance
Paid vacation, sick, holiday, and parental bonding leave
401(k) retirement plan
Long-term and short-term disability insurance
Life insurance
Money-saving discounts and financial planning tools
Tuition assistance and education coaching
Caregiving support and resources for the children and adults in your family
Collaborative environments
Career growth support
Personal well-being support