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IT Delivery Lead
Bright Vision Technologies. Manage all aspects of service delivery for assigned customer accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service delivery management, financial acumen, and program management within the Healthcare/Medicaid sector. Capable of building strong relationships with stakeholders and implementing data-driven governance and reporting processes.
Highest-signal resume keywords
Service Delivery ManagementProgram ManagementFinancial AcumenHealthcare/Medicaid ExpertisePeople Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Strategic Delivery ManagementTactical Delivery ManagementGovernance ImplementationDelivery Status ReportingEscalation Processes
Soft Skills
Interpersonal SkillsRelationship BuildingCoachingMentoringPerformance Management
Industry Keywords
HealthcareMedicaidCustomer ContractsService DeliveryMatrixed Environments
About the role
Key responsibilities & impact- Manage all aspects of service delivery for assigned customer accounts
- Serve as a trusted delivery advisor and subject matter expert for the Delivery organization
- Develop a comprehensive understanding of customer contracts and their impact on delivery
- Coordinate with infrastructure, security, and IT teams for comprehensive service delivery coverage
- Collaborate with implementation, engineering, product management, and other teams on new services and enhancements
- Implement and manage delivery status reporting tailored to customers and internal stakeholders
- Build relationships with shared service leaders and customer stakeholders at all levels
- Establish data- and metrics-driven governance and systematic escalation processes, including escalation to the COO when necessary
- Handle recruitment, coaching, mentoring, performance management, and other people-management responsibilities
Requirements
What you’ll need- Strong program management skills, including strategic and tactical delivery management
- Strong financial acumen and ability to balance client value with cost optimization
- Experience collaborating in deeply matrixed environments across large teams
- Strong interpersonal and relationship-building capabilities with external clients and internal teams
- In-depth understanding of the Healthcare/Medicaid business, clients, and solutions
- Expertise in service delivery, customer contracts, governance, reporting, escalation, and people management
Benefits
Comp & perks- Comprehensive benefits
- Competitive compensation packages
- Supportive work-life balance
- Career growth potential
- Continuous learning and growth opportunities
- Inclusive and diverse work environment