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ITIL Capacity Delivery Manager
Bright Vision Technologies. Support day-to-day ownership, performance, and continuous improvement of assigned infrastructure services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT service management and infrastructure operations, with a strong focus on service delivery, performance metrics, and stakeholder communication. Proficient in managing cloud platforms and capacity governance to ensure reliable and efficient service outcomes.
Highest-signal resume keywords
IT Service ManagementInfrastructure OperationsITIL PracticesCloud Capacity ManagementStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service DeliveryPerformance MetricsCapacity Risk ManagementData ManagementAPIsCapacity GovernanceCloud Resource OptimizationIncident ManagementRoot Cause AnalysisService-Level Performance
Soft Skills
Analytical ThinkingProblem-SolvingOrganizationWritten CommunicationVerbal Communication
Tools & Technologies
Microsoft AzureAWSVMwareCiscoAgile Delivery MethodsDevOps Practices
Certifications & Qualifications
ITIL Foundation Certification
Industry Keywords
Managed ServicesEnterprise InfrastructureShared-Services EnvironmentService DocumentationOperational Metrics
Tech Stack
Tools & technologiesAWSAzureCloudITSMVMware
About the role
Key responsibilities & impact- Support day-to-day ownership, performance, and continuous improvement of assigned infrastructure services
- Coordinate across engineering, architecture, operations, and business stakeholders to ensure reliable, scalable, and cost-effective service delivery
- Support end-to-end ownership of infrastructure services, focusing on availability, reliability, utilization, adoption, and service-level performance
- Maintain service documentation, roadmaps, performance dashboards, operational metrics, and stakeholder communications
- Coordinate service activities across architecture, engineering, quality assurance, operations, product, and project teams
- Facilitate service reviews, track actions, analyze trends, and communicate service performance, risks, and improvement priorities
- Serve as a point of contact for service inquiries, operational concerns, and stakeholder feedback
- Assist with service strategy, design, transition, operations, and lifecycle activities
- Identify opportunities to improve service quality, efficiency, scalability, and cost effectiveness
- Support incident follow-up, root cause analysis, corrective actions, and continuous improvement initiatives
- Prepare communications for service releases, changes, performance updates, and improvement activities
- Ensure assigned services meet agreed service levels and operational targets
- Keep service reporting, documentation, risks, and improvement actions accurate and current
- Coordinate issues through resolution and support improvements in reliability, response and resolution times, customer experience, adoption, and cost efficiency
Requirements
What you’ll need- 3+ years of experience in IT service management, infrastructure operations, service delivery, or a related field
- Working knowledge of ITIL practices and service management principles
- Experience supporting infrastructure services such as servers, networks, storage, cloud platforms, or related technologies
- Experience coordinating work across technical teams and business stakeholders
- Ability to interpret service metrics, identify trends, and translate findings into clear actions and updates
- Strong written and verbal communication, organization, analytical thinking, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment with limited supervision
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience
- ITIL Foundation certification or equivalent practical experience
- Exposure to Microsoft Azure, AWS, VMware, Cisco, or comparable infrastructure technologies
- Experience working in a managed services, enterprise infrastructure, or shared-services environment
- Familiarity with Agile delivery methods and DevOps practices
- Strong understanding of cloud capacity management
- Strong understanding of forecasting and demand management
- Experience managing Azure and AWS provider capacity
- Strong knowledge of capacity risk management and assessment
- Clear understanding of application capacity and resilience
- Experience with data, APIs, and capacity intelligence
- Practical experience with capacity governance and controls
- Knowledge of capacity constraint mitigation and cloud resource capacity optimization
- Strong experience with executive and stakeholder communication
Benefits
Comp & perks- Comprehensive benefits
- Competitive compensation package
- Supportive work-life balance
- Career growth potential
- Continuous learning and growth opportunities
- Equal employment opportunity
- Non-discrimination and anti-harassment commitment