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ITIL Service Delivery Manager
Bright Vision Technologies. Support end-to-end ownership of assigned infrastructure services, focusing on availability, reliability, utilization, adoption, and service-level performance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT service management and infrastructure operations, with a strong focus on service delivery, performance metrics, and stakeholder communication. Proficient in managing cloud capacity and implementing ITIL practices to enhance service quality and efficiency.
Highest-signal resume keywords
IT Service ManagementInfrastructure OperationsITIL PracticesCloud Capacity ManagementStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service DeliveryPerformance MetricsRoot Cause AnalysisCapacity Risk ManagementData ManagementAPI ManagementCapacity GovernanceCloud Resource OptimizationForecastingDemand Management
Soft Skills
Analytical ThinkingProblem-SolvingOrganizationCommunicationAbility to Manage Multiple Priorities
Tools & Technologies
Microsoft AzureAWSVMwareCiscoAgile Delivery MethodsDevOps Practices
Certifications & Qualifications
ITIL Foundation Certification
Industry Keywords
Managed ServicesEnterprise InfrastructureShared-Services EnvironmentService-Level PerformanceOperational Metrics
Tech Stack
Tools & technologiesAWSAzureCloudITSMVMware
About the role
Key responsibilities & impact- Support end-to-end ownership of assigned infrastructure services, focusing on availability, reliability, utilization, adoption, and service-level performance
- Maintain service documentation, roadmaps, performance dashboards, operational metrics, and stakeholder communications
- Coordinate service activities across architecture, engineering, quality assurance, operations, product, and project teams
- Facilitate service reviews, track actions, analyze trends, and communicate service performance, risks, and improvement priorities
- Serve as a point of contact for service inquiries, operational concerns, and stakeholder feedback
- Assist with service strategy, design, transition, operations, and lifecycle activities
- Identify opportunities to improve service quality, efficiency, scalability, and cost effectiveness
- Support incident follow-up, root cause analysis, corrective actions, and continuous improvement initiatives
- Prepare communications for service releases, changes, performance updates, and improvement activities
- Ensure assigned services meet agreed service levels and operational targets
- Keep service reporting, documentation, risks, and improvement actions accurate and current
- Coordinate issues through resolution and deliver timely stakeholder communications
Requirements
What you’ll need- 3+ years of experience in IT service management, infrastructure operations, service delivery, or a related field
- Working knowledge of ITIL practices and service management principles
- Experience supporting infrastructure services such as servers, networks, storage, cloud platforms, or related technologies
- Experience coordinating work across technical teams and business stakeholders
- Ability to interpret service metrics, identify trends, and translate findings into clear actions and updates
- Strong written and verbal communication, organization, analytical thinking, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment with limited supervision
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience
- ITIL Foundation certification or equivalent practical experience preferred
- Exposure to Microsoft Azure, AWS, VMware, Cisco, or comparable infrastructure technologies preferred
- Experience in a managed services, enterprise infrastructure, or shared-services environment preferred
- Familiarity with Agile delivery methods and DevOps practices preferred
- Strong understanding of cloud capacity management
- Strong understanding of forecasting and demand management
- Experience managing Azure and AWS provider capacity
- Strong knowledge of capacity risk management and assessment
- Understanding of application capacity and resilience
- Experience with data, APIs, and capacity intelligence
- Practical experience with capacity governance and controls
- Knowledge of capacity constraint mitigation and cloud resource capacity optimization
- Strong experience with executive and stakeholder communication
Benefits
Comp & perks- Comprehensive benefits
- Competitive compensation packages
- Supportive work-life balance
- Career growth potential
- Continuous learning and growth opportunities