Production Support Engineer

Bright Vision Technologies

. Monitor service health or support queues and prioritize requests using agreed service levels .

Posted 11/4/2026full-timeRemote • United StatesSeniorLead💰 $115,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in application support and IT operations, with a strong focus on incident management, problem resolution, and service-level practices. Proficient in utilizing diagnostics and tools for troubleshooting and ensuring the quality and usability of enterprise technology services.

Highest-signal resume keywords

10+ Years Of ExperienceApplication SupportSQLCI/CDCustomer-Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

APIsTechnical AnalysisTroubleshootingTestingGit

Soft Skills

PrioritizationEscalation SkillsClear CommunicationCollaboration

Tools & Technologies

Service-Level PracticesOperational ReportsKnowledge ArticlesRunbooks

Industry Keywords

Incident ManagementProblem ManagementChange ManagementService Delivery

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Monitor service health or support queues and prioritize requests using agreed service levels
Investigate application, data, access, integration, and user issues using available diagnostics
Coordinate escalations and communicate status, workarounds, and resolutions
Maintain tickets, knowledge articles, runbooks, and operational reports
Identify recurring problems and recommend permanent corrective actions
Maintain the quality, availability, and usability of enterprise technology services
Work with cross-functional teams throughout the delivery lifecycle
Contribute to reliable, maintainable solutions through analysis, troubleshooting, user support, and continuous improvement

Requirements

What you’ll need

10+ years of experience stated in the posting
Related professional experience; the qualifications section references typically 4+ years
Practical experience with the primary programming language and framework, APIs, SQL, testing, Git, and CI/CD
Experience in application support, IT operations, technical analysis, or relevant service delivery
Ability to investigate issues using logs, data, system tools, or documented procedures
Understanding of incident, problem, change, and service-level practices
Strong customer-service, prioritization, and escalation skills
Ability to document actions, communicate clearly, and collaborate with technical teams
Careful handling of access, confidential data, and operational procedures
U.S. Citizens, Green Card holders, EAD holders, and H-1B transfer candidates are encouraged to apply
Bright Vision Technologies is unable to sponsor new H-1B visa petitions
C2C and 1099 arrangements are not accepted

Benefits

Comp & perks

Opportunities for professional growth
Comprehensive benefits
Competitive compensation package
Supportive work-life balance
Direct W2 employment