Vice President, Customer Success

Brightfield

. Build a deep understanding of each customer’s objectives, stakeholders, decision process, and business problems .

Posted 10/28/2026full-timeRemote • United StatesLead💰 $200,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success leadership, focusing on building executive relationships and driving measurable business outcomes. Capable of coaching teams, managing complex customer situations, and ensuring accountability while fostering a collaborative environment.

Highest-signal resume keywords

Customer Success LeadershipExecutive-Level Relationship BuildingRetention And Renewal ManagementCoaching And Developing LeadersCommercial Judgment And Financial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Value RealizationTechnology Use Case ConnectionServices ProcurementAccount Strategy DevelopmentSuccess Measures Establishment

Soft Skills

Conflict ResolutionEffective CommunicationConstructive ChallengeJudgment In Ambiguous SituationsLow Ego Leadership

Industry Keywords

Customer OutcomesCross-Functional CollaborationBusiness Problem AnalysisStakeholder EngagementAccountability

About the role

Key responsibilities & impact

Build a deep understanding of each customer’s objectives, stakeholders, decision process, and business problems
Advise customers on recommended actions rather than simply asking what they want
Connect TDX use cases to measurable business outcomes, establish success measures and baselines, and make achieved value visible
Drive retention, renewal, and expansion through customer value realization
Understand renewal mechanics, risk, expansion opportunities, and commercial trade-offs
Take ownership of unclear customer or cross-functional situations and move issues to resolution
Mobilize Product, Data, Advisory, Sales, and other resources while maintaining accountability for customer outcomes and commercial relationship health
Translate customer issues and requirements into actionable inputs for internal teams and close the loop with customers
Engage credibly with practitioners and executives, including delivering difficult messages and handling conflict
Develop Customer Success leads through coaching, constructive challenge, and clear accountability
Coach team members through account strategy rather than taking over their accounts
Distinguish capability issues from process or resource issues and respond appropriately
Lead a defined area of the Customer Success team with a hands-on, outcomes-oriented approach

Requirements

What you’ll need

Experience leading Customer Success in a senior, hands-on capacity
Experience building executive-level customer relationships and credibility
Track record of connecting technology use cases to measurable customer business outcomes and making realized value visible
Demonstrated track record of owning or materially driving retention, renewals, and expansion
Commercial judgment and financial acumen to manage Customer Success as a growth engine without approaching the role as a sales position
Ability to develop and coach Customer Success leaders, set clear expectations, and create accountability without creating fear
Experience in services procurement and/or contingent workforce sufficient to discuss customer business problems credibly
Excellent judgment and operating discipline in ambiguous, cross-functional situations
Ability to challenge weak thinking constructively, listen first, and lead with low ego
Ability to handle conflict, deliver difficult messages, and remain effective with both practitioners and senior executives

Benefits

Comp & perks

Fully remote work
Flexible work environment
Continuous learning opportunities
Inclusive work environment
Equal opportunity employment