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Customer Support Executive – Night Shift
BrightLocal 🇺🇦. Work to SLAs and KPIs when dealing with customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by effectively managing customer tickets and live chats while adhering to SLAs and KPIs. Proven ability to conduct video calls and collaborate with team members to enhance customer satisfaction and implement process improvements.
Highest-signal resume keywords
Customer SupportSLA ManagementKPI AchievementVideo Call FacilitationProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CollaborationRelationship BuildingProblem SolvingCommunication
Tools & Technologies
Customer Support ToolsCompany Systems
About the role
Key responsibilities & impact- Work to SLAs and KPIs when dealing with customers
- Provide day-to-day operational support for customer support strategies and projects
- Build strong relationships with existing customers and help them get value from BrightLocal
- Respond to and resolve customer tickets and live chats, triaging to the appropriate team when needed
- Conduct pre-booked video calls to resolve issues and explain the platform
- Suggest and implement process improvements
- Complete assigned tasks within agreed timelines and quality standards
- Collaborate with support team members and management
- Follow lawful and reasonable management instructions
- Use company tools, systems, and resources responsibly
Requirements
What you’ll need- Ability to work night shift
- Ability to work to SLAs and KPIs
- Ability to respond to and resolve customer tickets and live chats accurately within SLA
- Ability to conduct pre-booked video calls with customers
- Ability to use company tools, systems, and resources responsibly
- Ability to perform assigned tasks accurately, efficiently, and within agreed timelines
- Ability to collaborate professionally with team members, seniors, and higher roles
Benefits
Comp & perks- Collaborative global team
- Career growth and learning opportunities
- Opportunity to make an impact every day