Head of People Experience – FTC

BrightLocal 🇺🇦

. Own BrightLocal's people and culture plan for the year .

Posted 10/15/2026contractBrighton • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading people and culture initiatives, focusing on employee experience, performance management, and team development. Proficient in navigating change management, legal compliance, and fostering diversity and inclusion within a multi-country context.

Highest-signal resume keywords

Senior People Leadership ExperienceChange Management ExpertiseApplied UK Employment Law ExperienceTeam Development and CoachingEmployee Engagement and Feedback Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementChange Program ImplementationEmployee Lifecycle ManagementData-Driven Decision MakingAI Integration in HR

Soft Skills

Strong CommunicationJudgment and DiscretionLeadership SkillsAccountabilityInfluencing Skills

Industry Keywords

Diversity and InclusionEmployee RelationsWorkplace WellbeingCultural DevelopmentMulti-Country Employment Compliance

About the role

Key responsibilities & impact

Own BrightLocal's people and culture plan for the year
Lead the people side of AI-agent adoption across the business
Help leaders redesign roles, teams, spans, and reporting lines around human and agent contributions
Set and uphold standards for performance management, goal setting, development plans, 1-to-1s, feedback, team meetings, and formal reviews
Equip managers to handle difficult conversations, develop employees, and lead work shared between people and agents
Own skills development and learning priorities for a changing workplace
Run employee engagement surveys and close the feedback-to-action loop
Lead wellbeing, equality, diversity and inclusion, social activities, and workplace environment initiatives
Advise leaders and managers on employee relations across the UK and Europe
Ensure legal compliance and appropriate treatment of employees and contractors in each country
Lead and develop the UK People Experience team
Use AI within the People function to reduce administration and focus on judgment and people
Report to the Chief of Staff and Culture
Deliver performance cycles, employee relations cases, change programmes, and agreed work within deadlines
Track performance and engagement indicators and flag risks early
Work with the C-suite, management team, and People Experience team

Requirements

What you’ll need

Senior People or Culture leadership experience with accountability for the whole employee experience
Breadth across the employee lifecycle, with experience building strong cultures and developing talent into high performance
Experience leading change, including restructures, role changes, and new ways of working
Consultation and communication experience for implementing change
Experience reshaping teams, roles, spans, and reporting lines
Understanding of how AI and agents are changing knowledge work, with a considered position on implications for people
Applied UK employment law experience, including handling live cases without supervision
Ability to coach leaders at every level, including more senior leaders
Experience leading and developing a team
Desirable: people work across more than one country and understanding of employee versus contractor requirements
Desirable: scale-up or start-up experience
Desirable: using data to understand and demonstrate change
Experience working across distance
Strong communication, judgment, discretion, delivery focus, accountability, and leadership skills
Alignment with BrightLocal's beliefs
Ability to work strategically while remaining hands-on
Ability to engage and influence people at every level, in writing and in person, across cultures and locations

Benefits

Comp & perks

Performance-based bonus: Up to 20% of base salary (10% company performance + 10% team performance) (pro-rata)
Hybrid Working: 2 days a week in our Brighton office
25 days holiday + bank holidays + your birthday off (pro-rata)
3 duvet days per year
Vitality Healthcare
£1,000 annual personal learning budget
Friendly, supportive team with a strong, people-first culture
Flexible working arrangements
Reasonable adjustments at any stage of the recruitment process