Care Facilitator

BrightSpring Health Services

. Support day-to-day administrative tasks and provide high quality customer service for partner facilities and patients .

Posted 11/4/2026full-timeRemote • Kentucky • United StatesMid-LevelSenior💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while effectively managing patient scheduling and administrative tasks. Capable of analyzing scheduling reports and collaborating with leadership to enhance operational efficiency.

Highest-signal resume keywords

Patient SchedulingCustomer ServiceEHR DocumentationInterpersonal CommunicationGeriatric Clinical Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling AnalysisAppointment CoordinationPatient OutreachDemographic MaintenanceConflict Resolution

Soft Skills

Effective CommunicationOrganizational SkillsTeam CollaborationIndependenceProblem-Solving

Tools & Technologies

EHR SystemsPatient Portal

Certifications & Qualifications

Medical Assistant Certification

Industry Keywords

Geriatric CarePatient CareHealthcare AdministrationCare PathsTranslation Services

About the role

Key responsibilities & impact

Support day-to-day administrative tasks and provide high quality customer service for partner facilities and patients
Build provider schedules and ensure patients are seen timely according to ACP Care Paths
Conduct outreach for pending appointments and newly registered patients
Coordinate appointment communication, confirmations, adjustments, and cancellations
Coordinate translation services as needed
Ensure active patients have future scheduled appointments aligned with ACP’s care model
Analyze scheduling reports and dashboards to identify scheduling gaps, new admissions, and discharges
Communicate with Regional Administrators about provider assignments and panel size
Educate patients about services, Continue Care RX enrollment, hours of operation, after-hours support, and proactive outreach
Triage inbound calls and document or route them appropriately in the EHR
Maintain patient demographics and key contacts in digital client records
Monitor and distribute inbound faxes, attaching and assigning them in the EHR
De-escalate customer situations and resolve complaints with Regional Administrators
Generate access to the patient portal
Collaborate with leadership on strategic administrative improvements
Organize and facilitate workflow for a productive workplace

Requirements

What you’ll need

High school diploma/GED required
Associate degree or some college preferred
Two or more years of geriatric clinical experience preferred
Medical Assistant certification preferred, but not required
Effective and professional interpersonal, verbal, and written communication skills
Strong assessment skills
Ability to work independently and as part of a team
Organized and able to function under minimal supervision