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About the role
Key responsibilities & impact- Lead and manage all aspects of patient flow and clinic operations
- Execute BrightView’s operations playbook for the clinic
- Plan, lead, and deliver regular team meetings
- Ensure a consistent, high-quality patient experience within the clinic
- Identify and facilitate resolution of issues and conflicts within the center
- Ensure clinic staff compliance with policies, procedures, workflows, and training
- Manage site-level personnel across multiple professional disciplines
- Cultivate staff development and set clear performance expectations
- Establish staff performance improvement plans and redirection/retraining efforts
- Develop community partnerships with BrightView’s Outreach teams
- Collaborate with the Quality department partner
- Fulfill the Program Administrator role as outlined by State Administrative Code as needed
- Follow and enforce federal, state, and local healthcare requirements
- Lead new staff onboarding and training
- Collaborate with medical, behavioral health, nursing, and operations professionals to oversee daily treatment-center operations
Requirements
What you’ll need- 2+ years of experience in a human service-related field, preferably in a drug and alcohol setting; or 2+ years’ experience in a clinic-based position within BrightView with leadership/management responsibilities
- Bachelor’s degree preferred
- Demonstrated management and leadership capabilities
- Ability to build a team-centric environment with colleagues
- Ability to cultivate collaboration among staff in a multidisciplinary healthcare environment
- Competence working with a diverse population of colleagues and patients
- Problem-solving ability with a sense of urgency
- Professionalism and conflict-management skills
- Adaptability within a dynamic work environment
- Excellent verbal, written, and presentation skills
- Empathy and compassion to support patients’ recovery journeys
- High integrity and compliance with work standards and regulatory requirements
- Prior experience with harm reduction is a plus
Benefits
Comp & perks- PTO (Paid Time Off)
- Immediately vested and eligible in 401k program with employer match
- Company sponsored ongoing training and certification opportunities
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance
- Tuition Reimbursement after 1 year in related field
- Competitive compensation
- Supportive work environment dedicated to professional growth and development