Center Director

BrightView

. Lead and manage all aspects of patient flow and clinic operations .

Posted 9/21/2026full-timeLondon • Kentucky • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in clinic operations, ensuring compliance with healthcare regulations while fostering a collaborative and team-centric environment. Skilled in staff development, conflict resolution, and delivering high-quality patient experiences.

Highest-signal resume keywords

Clinic Operations ManagementTeam LeadershipConflict ResolutionRegulatory CompliancePatient Experience Enhancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Staff TrainingPerformance Improvement PlansOnboarding ProcessesHealthcare ComplianceCommunity Partnership Development

Soft Skills

Problem-SolvingAdaptabilityEmpathyProfessionalismCollaboration

Industry Keywords

Human ServicesDrug and Alcohol TreatmentMultidisciplinary HealthcareHarm ReductionPatient Flow Management

About the role

Key responsibilities & impact

Lead and manage all aspects of patient flow and clinic operations
Execute BrightView’s operations playbook for the clinic
Plan, lead, and deliver regular team meetings
Ensure a consistent and high-quality patient experience
Identify and facilitate resolution of issues and conflicts within the center
Ensure clinic staff compliance with policies, procedures, workflows, and training
Manage site-level personnel across multiple professional disciplines
Cultivate staff development and set clear performance expectations
Establish staff performance improvement plans and redirection/retraining efforts
Develop community partnerships with BrightView’s Outreach teams
Ensure collaboration with the Quality department partner
Fulfill the Program Administrator role as outlined by State Administrative Code as needed
Follow and enforce federal, state, and local healthcare requirements
Conduct new staff onboarding and training
Collaborate with medical, behavioral health, nursing, and operations professionals to oversee the treatment center

Requirements

What you’ll need

2+ years of experience in a human service-related field, preferably in a drug and alcohol setting; or 2+ years’ experience in a clinic-based position within BrightView with leadership/management responsibilities
Demonstrated management and leadership capabilities
Ability to build a team-centric environment with colleagues
Ability to cultivate collaboration amongst staff in a multidisciplinary healthcare environment
Competence working with a diverse population of colleagues and patients
Problem-solving ability and sense of urgency
Professionalism and ability to manage conflict
Adaptability within a dynamic work environment
Excellent verbal, written, and presentation skills
Empathy and compassion to support patients’ recovery journey
High degree of integrity and compliance with work standards and regulatory requirements
Bachelor’s degree preferred
Prior experience with harm reduction a plus

Benefits

Comp & perks

PTO (Paid Time Off)
Immediately vested and eligible in 401k program with employer match
Company sponsored ongoing training and certification opportunities
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance
Tuition Reimbursement after 1 year in related field
Competitive compensation
Supportive work environment dedicated to professional growth and development