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Patient Services Representative
BrightView. Serve as the first point of contact for patient inquiries and customer services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities while managing patient inquiries and appointments. Proficient in maintaining patient accounts and ensuring compliance with regulatory standards.
Highest-signal resume keywords
Customer ServicePatient SchedulingProblem SolvingCommunication SkillsHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Account ManagementPoint-of-Service Payment CollectionAppointment ConfirmationDocumentation SystemsMS Office Software
Soft Skills
EmpathyCompassionTeam CollaborationAdaptabilityInitiative
Tools & Technologies
OutlookTeamsWord
Industry Keywords
Healthcare EnvironmentRegulatory ComplianceDiverse Population Interaction
About the role
Key responsibilities & impact- Serve as the first point of contact for patient inquiries and customer services
- Assist with problem solving patient issues
- Schedule and confirm patient appointments
- Collect point-of-service payments, including patient copays and other patient financial responsibility
- Communicate with clinic teams and central support regarding patient appointments and follow-up needs
- Attend required meetings and huddles and collaborate within the clinic team
- Maintain accurate new and current patient accounts, including insurance and billing information
- Deliver exceptional patient experiences and contribute to a warm, welcoming, smooth, and efficient in-clinic experience
Requirements
What you’ll need- High School Diploma or equivalent
- 2+ years of prior front desk experience preferred
- Excellent verbal and written communication skills
- Strong customer service-centric approach to work and ability to take initiative to offer solutions to patient inquiries
- Highly empathetic and compassionate
- Competent at working with a diverse population of colleagues and patients
- Natural problem solver who looks for solutions to best meet patient needs with a sense of urgency
- Team-player able to work collaboratively in a multidisciplinary healthcare environment
- Adaptable and agile within a dynamic work environment
- Technologically capable and comfortable operating in multiple systems for communication and documentation
- Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred
- Familiarity with HIPAA and 42-CFR part 2 desired
- Operates with a high degree of integrity and compliance with work standards and regulatory requirements
Benefits
Comp & perks- PTO (Paid Time Off)
- Immediately vested and eligible in 401k program with employer match
- Company sponsored ongoing training and certification opportunities
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance
- Tuition Reimbursement after 1 year in related field
- Competitive compensation
- Supportive work environment dedicated to professional growth and development