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Patient Services Representative
BrightView. Serve as first point of contact for patient inquiries and customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities while managing patient inquiries and appointments in a healthcare setting. Proficient in maintaining patient accounts and adhering to compliance standards, including HIPAA regulations.
Highest-signal resume keywords
Customer ServiceVerbal CommunicationProblem SolvingCollaborationHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingPatient Account ManagementPoint-of-Service Payment CollectionInsurance Information ManagementDocumentation Systems
Soft Skills
EmpathyCompassionAdaptabilityIntegrityTeam Collaboration
Tools & Technologies
MS OfficeOutlookTeamsWord
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Healthcare EnvironmentPatient InquiriesRegulatory ComplianceDiverse Population42-CFR Part 2
About the role
Key responsibilities & impact- Serve as first point of contact for patient inquiries and customer service
- Assist with resolving patient issues
- Schedule and confirm patient appointments
- Collect point-of-service payments, including patient copays and other patient financial responsibility
- Communicate with clinic teams and central support regarding appointments and follow-up needs
- Attend required meetings and huddles
- Collaborate within the clinic team
- Maintain accurate new and current patient accounts, including insurance and billing information
Requirements
What you’ll need- High School Diploma or equivalent
- 2+ years of prior front desk experience preferred
- Excellent verbal and written communication skills
- Strong customer service-centric approach to work
- Highly empathetic and compassionate
- Competent at working with a diverse population of colleagues and patients
- Natural problem solver
- Ability to work collaboratively in a multidisciplinary healthcare environment
- Adaptable and agile within a dynamic work environment
- Comfortable operating in multiple systems for communication and documentation
- Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred
- Operates with a high degree of integrity and compliance with work standards and regulatory requirements
- Familiarity with HIPAA and 42-CFR part 2 desired
Benefits
Comp & perks- PTO (Paid Time Off)
- Immediately vested and eligible in 401k program with employer match
- Company sponsored ongoing training and certification opportunities
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance
- Tuition Reimbursement after 1 year in related field
- Competitive compensation
- Supportive work environment dedicated to professional growth and development