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Patient Services Representative
BrightView. Serve as the first point of contact for patient inquiries and customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication to enhance patient experiences while maintaining accurate patient accounts and compliance with regulatory standards. Capable of collaborating in a multidisciplinary healthcare environment and adapting to dynamic work conditions.
Highest-signal resume keywords
Customer ServiceVerbal CommunicationProblem SolvingCollaborationTechnological Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient SchedulingBilling Information ManagementPoint-of-Service Payment CollectionAppointment ConfirmationInsurance Verification
Soft Skills
EmpathyCompassionInitiativeAdaptabilityInterpersonal Skills
Tools & Technologies
MS OfficeOutlookTeamsWord
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
HIPAA42-CFR Part 2Healthcare EnvironmentPatient ExperienceCompliance
About the role
Key responsibilities & impact- Serve as the first point of contact for patient inquiries and customer service
- Assist with resolving patient issues
- Schedule and confirm patient appointments
- Collect point-of-service payments, including patient copays and other patient financial responsibility
- Communicate with clinic teams and central support regarding patient appointments and follow-up needs
- Attend required meetings and huddles and collaborate within the clinic team
- Maintain accurate new and current patient accounts, including insurance and billing information
- Support a warm, welcoming, smooth, and efficient in-clinic patient experience
Requirements
What you’ll need- High School Diploma or equivalent
- 2+ years of prior front desk experience preferred
- Excellent verbal and written communication skills
- Strong customer service-centric approach to work and ability to take initiative to offer solutions to patient inquiries
- Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
- Ability to work with a diverse population of colleagues and patients
- Natural problem solver who looks for solutions to best meet patient needs with a sense of urgency
- Ability to work collaboratively in a multidisciplinary healthcare environment
- Adaptability within a dynamic work environment
- Technologically capable and comfortable operating in multiple systems for communication and documentation
- Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred
- High degree of integrity and compliance with work standards and regulatory requirements
- Familiarity with HIPAA and 42-CFR part 2 desired
Benefits
Comp & perks- PTO (Paid Time Off)
- Immediately vested and eligible in 401k program with employer match
- Company sponsored ongoing training and certification opportunities
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance
- Tuition Reimbursement after 1 year in related field
- Competitive compensation
- Supportive work environment dedicated to professional growth and development