Patient Services Representative

BrightView

. Serve as the first point of contact for patient inquiries and customer service .

Posted 10/13/2026full-timeErlanger • Kentucky • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication to enhance patient experiences while maintaining accurate patient accounts and compliance with regulatory standards. Capable of collaborating within a multidisciplinary healthcare team and adapting to a dynamic work environment.

Highest-signal resume keywords

Customer ServiceVerbal CommunicationProblem-SolvingCollaborationHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Front Desk ExperienceAppointment SchedulingPatient Account ManagementPoint-of-Service Payment CollectionInsurance Billing

Soft Skills

EmpathyCompassionAdaptabilityInitiativeSense of Urgency

Tools & Technologies

MS OfficeOutlookTeamsWord

Industry Keywords

HealthcarePatient ExperienceRegulatory ComplianceDiverse Population42-CFR Part 2

About the role

Key responsibilities & impact

Serve as the first point of contact for patient inquiries and customer service
Assist with resolving patient issues
Schedule and confirm patient appointments
Collect point-of-service payments, including copays and other patient financial responsibility
Communicate with clinic teams and central support regarding appointments and follow-up needs
Attend required meetings and clinic team huddles
Collaborate within the clinic team
Maintain accurate new and current patient accounts, including insurance and billing information
Support a warm, welcoming, smooth, and efficient in-clinic patient experience

Requirements

What you’ll need

High School Diploma or equivalent
2+ years of prior front desk experience preferred
Excellent verbal and written communication skills
Strong customer service-centric approach to work and initiative to offer solutions to patient inquiries
Empathetic and compassionate approach to supporting patients’ recovery journeys
Ability to work with a diverse population of colleagues and patients
Problem-solving ability and sense of urgency
Ability to work collaboratively in a multidisciplinary healthcare environment
Adaptability within a dynamic work environment
Comfortable operating multiple systems for communication and documentation
Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred
High degree of integrity and compliance with work standards and regulatory requirements
Familiarity with HIPAA and 42-CFR part 2 desired

Benefits

Comp & perks

PTO (Paid Time Off)
Immediately vested and eligible in 401k program with employer match
Company sponsored ongoing training and certification opportunities
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance
Tuition Reimbursement after 1 year in related field
Competitive compensation
Supportive work environment dedicated to professional growth and development