Patient Services Representative

BrightView

. Serve as the first point of contact for patient inquiries and customer services .

Posted 10/23/2026full-timeLouisville • Kentucky • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing patient inquiries and appointments in a healthcare setting. Maintains compliance with HIPAA regulations and ensures accurate patient account management.

Highest-signal resume keywords

Customer ServiceVerbal CommunicationProblem SolvingHIPAA ComplianceMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPayment CollectionPatient Account ManagementInsurance Verification

Soft Skills

EmpathyCollaborationAdaptabilityInitiative

Tools & Technologies

MS OfficeOutlookTeamsWord

Certifications & Qualifications

High School Diploma

Industry Keywords

HealthcarePatient ExperienceMultidisciplinary TeamRegulatory Compliance

About the role

Key responsibilities & impact

Serve as the first point of contact for patient inquiries and customer services
Assist with problem solving patient issues
Schedule and confirm patient appointments
Collect point-of-service payments, including patient copays and other patient financial responsibility
Communicate with clinic teams and central support regarding patient appointments and follow-up needs
Attend required meetings and huddles and collaborate within the clinic team
Maintain accurate new and current patient accounts, including insurance and billing information
Deliver a warm, welcoming, smooth, and efficient in-clinic patient experience

Requirements

What you’ll need

High School Diploma or equivalent
2+ years of prior front desk experience preferred
Excellent verbal and written communication skills
Strong customer service-centric approach to work and initiative to offer solutions to patient inquiries
Highly empathetic and compassionate
Competent at working with a diverse population of colleagues and patients
Natural problem solver with a sense of urgency
Able to work collaboratively in a multidisciplinary healthcare environment
Adaptable and agile within a dynamic work environment
Comfortable operating multiple systems for communication and documentation
Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred
High degree of integrity and compliance with work standards and regulatory requirements
Familiarity with HIPAA and 42-CFR part 2 desired

Benefits

Comp & perks

PTO (Paid Time Off)
Immediately vested and eligible in 401k program with employer match
Company sponsored ongoing training and certification opportunities
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance
Tuition Reimbursement after 1 year in related field
Competitive compensation
Supportive work environment dedicated to professional growth and development