Customer Care Associate

Brigit

. Respond to emails and live chats, with a goal of 200 tickets per day depending on volume .

Posted 10/20/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support through digital channels, effectively managing high volumes of inquiries while maintaining empathy and problem-solving capabilities. Proficient in utilizing Zendesk for ticket management and escalation processes.

Highest-signal resume keywords

Customer Support ExperienceZendesk ProficiencyEmpathy and Problem-Solving SkillsEffective Communication SkillsTrend Identification and Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTicket ManagementIssue EscalationTrend AnalysisProblem Resolution

Soft Skills

EmpathyCollaborationAdaptabilityClear CommunicationProfessionalism

Tools & Technologies

ZendeskJira

Industry Keywords

Customer CareDigital ChannelsQuality AssuranceHigh-Volume InquiriesFast-Paced Environment

About the role

Key responsibilities & impact

Respond to emails and live chats, with a goal of 200 tickets per day depending on volume
Learn and become an expert in issues and situations requiring customer assistance
Identify customer-reported issues and create Jira tickets for other departments
Escalate tickets as required and follow through to resolution
Acknowledge management feedback regarding quality assurance, attitude, or performance
Escalate BBB threats, CFPB threats, FTC threats, legal matters, and other high-priority issues to management
Serve as the front line for customers and handle interactions empathetically
Spot trends in customer issues and escalate them consistently with the company's brand and values

Requirements

What you’ll need

High School Degree or Bachelor's Degree
Experience working with Zendesk
2+ years of supporting customers through digital channels, including email and live chat
Passion for helping people and providing incredible customer care
Ability to work in a fast-paced work environment and thrive in ambiguity
Ability to handle a large volume of email inquiries and solve customer questions in a timely manner
Empathy and problem-solving skills
Ability to work independently while remaining highly collaborative with the broader team
Efficient and clear communication skills to resolve difficult customer issues
Strong ability to spot trends or problems and creatively find solutions
Professional response to negative feedback or user interactions
Must be based in NYC and work in the office two times per week
Ability to work a Sunday–Thursday schedule, including one weekend day

Benefits

Comp & perks

Medical, dental, and vision insurance
Flexible PTO Policy
401k plan
Paid Parental Leave
Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships
Headspace for covered virtual therapy sessions and unlimited on demand health support
Monthly reimbursements for wifi and cell phone bills
Annual reimbursement for Learning & Development
Eligible for overtime hours
Dynamic, flexible and collaborative start-up work environment