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Brilliant

Implementation Specialist

Brilliant

. Lead client software implementations from kickoff through launch as the primary execution and delivery owner .

Posted 11/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading software implementations, managing client relationships, and translating client requirements into actionable plans. Proficient in troubleshooting, optimizing workflows, and collaborating with cross-functional teams to ensure successful software adoption.

Highest-signal resume keywords
Software Implementation ExperienceClient-Facing Communication SkillsProblem-Solving SkillsCRM Tools ProficiencyBasic HTML And CSS Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Software ImplementationProject ManagementIntegration WorkflowsAutomation RolloutsTechnical SupportDocumentation SkillsAnalytical ThinkingTroubleshootingConfiguration ManagementUsability Testing
Soft Skills
Verbal CommunicationWritten CommunicationCustomer-First MindsetCollaborationAdaptability
Tools & Technologies
CRM ToolsSupport Ticketing SystemsAPIsBrilliant Software ToolsIntegration Platforms
Industry Keywords
Client SuccessImplementation PlansProject MomentumDesign CoordinationProduct Management

About the role

Key responsibilities & impact
  • Lead client software implementations from kickoff through launch as the primary execution and delivery owner
  • Run client implementation calls, set agendas, manage action items, and maintain project momentum
  • Translate client goals and requirements into implementation plans, timelines, and configuration decisions
  • Partner with Account Management to align implementations with client objectives and account success
  • Coordinate design assets with internal or client creative teams
  • Manage integration and automation rollouts with platform engineering and product management teams
  • Gather, document, and communicate client asset requirements, feedback, and revision requests
  • Set up and configure Brilliant’s software tools, automations, and integrations
  • Test configurations before launch for accuracy, functionality, and quality
  • Troubleshoot issues and adjust setups throughout the client lifecycle
  • Support post-launch optimization and guide clients through software adoption
  • Coordinate Design, Integrations, Product, Client Success, and technical resources for high-quality launches
  • Track implementation progress, risks, and dependencies and address blockers
  • Improve implementation workflows, templates, and best practices
  • Partner with Product Management on releases and feature updates
  • Contribute to internal documentation and training materials
  • Identify recurring client challenges, usability issues, and workflow friction
  • Share structured feedback with Product and Engineering teams to inform improvements and roadmap decisions
  • Provide input on early concepts and changes based on implementation experience

Requirements

What you’ll need
  • 2+ years of experience in software implementation, technical customer support, product specialist, business analyst, or a similar role
  • Strong problem-solving skills and analytical thinking in a fast-paced environment
  • Excellent verbal and written communication skills, especially in client-facing settings
  • Customer-first mindset focused on high-quality implementation experiences
  • Ability to learn and navigate new software platforms quickly
  • Experience with CRM tools and support ticketing systems
  • Basic proficiency with HTML and CSS; no coding required
  • General familiarity with APIs and technical concepts sufficient to describe integration workflows, answer basic client questions, and troubleshoot issues
  • Comfort with third-party APIs and integrations
  • United States work location

Benefits

Comp & perks
  • Medical, Dental, & Vision benefits
  • Flexible PTO
  • Paid company holidays
  • Work from home stipend for new hires
  • Equity
  • Opportunity to work with top brands and support thousands of personalized gifting experiences annually
  • Cutting-edge in-house technology stack and fulfillment center
  • Hands-on cross-functional collaboration
  • Support clients across 180+ countries
  • Growth and innovation opportunities