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Associate Director, Commercial Ordering and Operations Solutions
Bristol Myers Squibb. Serve as RayzeBio's primary IT owner of the commercial operations application portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing commercial operations technology, including application portfolio ownership, vendor management, and regulatory compliance within the biotech and pharma industries. Proficient in developing technology roadmaps and ensuring system reliability and performance while applying AI for enhanced decision-making.
Highest-signal resume keywords
Commercial Operations Technology ManagementRegulatory Compliance (GxP)Vendor Performance ManagementTechnology Roadmap DevelopmentData Integration and Pipeline Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application Portfolio ManagementData Pipeline DevelopmentSoftware EngineeringOrder Management SystemsSystems ValidationTesting Plan DevelopmentAI Application in OperationsChange-Control PracticesTraining Material CreationPerformance Oversight
Soft Skills
Cross-Functional CollaborationStakeholder EngagementProblem-SolvingCommunication SkillsContinuous Improvement Mindset
Tools & Technologies
Customer Ordering PortalCommercial Operations SolutionIntegrated Data LayersE-Commerce PortalsVendor Management Systems
Industry Keywords
BiotechPharmaRadiopharmaceuticalsSpecialty PharmacyRegulated IndustryGxP ProceduresCommercial OperationsSupply Planning SystemsDistribution/LogisticsGrowth-Stage Biotech
About the role
Key responsibilities & impact- Serve as RayzeBio's primary IT owner of the commercial operations application portfolio
- Build, operate, and maintain custom digital solutions, including a customer ordering portal and commercial operations solution
- Support operations managers partnering with customers, field teams, and manufacturers to ensure product delivery
- Partner with radiopharmacies and third-party providers to ensure timely, reliable, and accurate data transfer related to product orders and availability
- Develop and execute detailed testing plans with IT and enterprise teams
- Create and deliver training materials for end-product consumers
- Determine systems validation scope with senior leaders and follow GxP procedures as necessary
- Ensure system reliability, performance, and uptime; act as escalation point for critical application issues
- Apply AI to improve team execution and decision-making
- Drive continuous improvement, enhancements, and upgrades across the application portfolio
- Establish governance, documentation, and change-control practices for regulated commercial systems
- Partner with functional leaders across Commercial and Data Strategy
- Manage release cycles, support, training, and onboarding
- Translate business requirements into a prioritized technology roadmap aligned with business needs
- Facilitate roadmap reviews and business-case development with senior leadership
- Represent commercial operations technology needs in cross-functional and enterprise IT planning forums
- Manage vendor performance, including SLAs, issue escalation, and business reviews
- Partner with Procurement and Legal on contracts, renewals, and vendor risk management
- Identify opportunities to streamline or consolidate vendor relationships
Requirements
What you’ll need- Bachelor's degree in Information Technology, Computer Science, Life Sciences, Business, or a related field
- Advanced degree preferred
- 8+ years of progressive experience in commercial operations technology, IT business partnering, or a related discipline within biotech, pharma, or a comparable regulated industry
- Experience owning or supporting commercial-facing applications, such as order management, distribution/logistics, license management, or supply planning systems
- Experience building and maintaining integrated data layers or data pipelines combining information across multiple business functions or external sources
- Proven track record partnering with senior business stakeholders to build and execute technology roadmaps
- Experience managing external vendors/suppliers, including performance oversight and issue resolution
- Strong understanding of regulatory and compliance considerations relevant to commercial pharma/biotech systems, including GxP and computer systems validation
- Experience with radiopharmaceutical, specialty pharmacy, or other short shelf-life/specialty distribution models preferred
- Direct experience in software engineering preferred
- Familiarity with order management/e-commerce portals preferred
- Experience in a growth-stage or newly commercial biotech environment preferred
- 25% travel as required
Benefits
Comp & perks- Wellbeing support
- Retirement and financial protection benefits
- Medical, dental, vision, life and disability insurance offerings
- Flexible Time Off (FTO) for eligible U.S.-based exempt employees
- 11 paid company holidays
- 160 hours of paid vacation annually for new hires for non-exempt employees, RayzeBio employees, and employees located in Puerto Rico
- 3 optional holidays
- Paid sick leave, depending on eligibility
- Up to two paid volunteer days per year
- Summer hours flexibility
- Leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs
- Annual Global Shutdown between Christmas Day and New Year's Day for eligible employees
- Additional discretionary incentive cash and stock opportunities