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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and driving growth within the P&C space, leveraging analytics and reporting to optimize customer KPIs. Proficient in implementing solutions in a SaaS environment while providing strategic guidance and training resources.
Highest-signal resume keywords
Customer Relationship ManagementP&C Industry KnowledgeSaaS Implementation ExperienceMySQL ProficiencyPython Coding Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success PlanningData AnalyticsDashboard DevelopmentFeature Enhancement SpecificationsHealth ChecksLine ConfigurationCloud Environment StrategyEnterprise Client ManagementImplementation ManagementKPI Optimization
Soft Skills
Excellent Communication SkillsInfluential Relationship BuildingPersuasion SkillsCollaboration
Certifications & Qualifications
Bachelor’s Degree in Computer ScienceBachelor’s Degree in Business
Industry Keywords
P&C SpaceSaaSCustomer RetentionDirect Written PremiumsCombined RatiosExecutive Business ReviewsScaling Startup
Tech Stack
Tools & technologiesCloudMySQLPython
About the role
Key responsibilities & impact- Build executive relationships and drive actions through influential points of contact with the customer
- Focus on growth and retention of customers by defining and implementing customer-specific initiatives to increase direct written premiums and optimize combined ratios and other customer KPIs
- Track implementation and customer objectives through Customer Success Planning and periodic Executive Business Reviews
- Organize and provide customer resources for training, reports, analytics, health checks, line configuration, and consulting deliverables such as feature enhancement specifications
- Enable customers to gain actionable insights through dashboards, reporting, analytics, and data
- Develop deep knowledge of the P&C space and BriteCore use, configuration, best practices, and processes
- Lead health checks reviewing customer configuration and solution use to ensure best practices and optimal functionality and integrations
- Collaborate with teams across BriteCore
- Provide strategic guidance within a cloud environment
- Travel up to 25% domestically overnight
Requirements
What you’ll need- Bachelor’s Degree in Computer Science, Business or related field
- 5+ years of experience working in a client facing role within the SaaS space
- 3+ years of hands-on experience working in the P&C space
- 3+ years of experience managing a portfolio of enterprise-level clients
- 2+ years of experience working at a scaling startup
- 2+ years of hands-on experience working on implementations
- Hands on experience with MySQL and/or experience coding in Python
- Proven experience of managing customer relationships, setting expectations, and persuading customer engagement
- Excellent verbal and written communication skills
- Candidates must be located in the US
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401K with company match
- Disability coverage
- Unlimited PTO
- Fully paid parental leave
- Equal opportunity employment