Customer Service Assistant – Junior

Broadcast | Agência Estado

. Provide customer support by phone, email, chat, and WhatsApp; .

Posted 10/7/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities through effective communication and organizational skills, with a focus on technology systems and customer relationship management. Proficient in managing inquiries and providing training on products and services while continuously seeking to enhance the customer service experience.

Highest-signal resume keywords

Customer Support ExperienceStrong Verbal And Written Communication SkillsOrganizational SkillsExperience With Technology SystemsKnowledge Of Financial Market

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTicket Logging And TrackingSatisfaction SurveysBasic Computer SkillsProduct TrainingCustomer Feedback CollectionB2B Customer ExperienceProduct ExplanationInformation Technology KnowledgeBusiness Administration Degree

Soft Skills

Strong Organizational SkillsInterest In TechnologyClear Communication

Industry Keywords

Customer SuccessCustomer RelationshipsBanking ProductsFinancial Market Knowledge

About the role

Key responsibilities & impact

Provide customer support by phone, email, chat, and WhatsApp;
Assist customers with questions about the company’s products, services, and systems;
Log and track tickets and requests in internal systems;
Monitor inquiries and orders, keeping customers informed of their progress;
Support customers and prospects with training and basic guidance on products and systems;
Liaise with internal teams to monitor and resolve requests;
Collect customer feedback and identify opportunities to improve the customer service experience;
Conduct satisfaction surveys, including with customers who have canceled their services;
Keep records of customer interactions and information up to date.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Communications, Information Technology, or a related field;
6 months to 1 year of experience in customer service, support, Customer Success, or related areas;
Strong verbal and written communication skills;
Basic computer skills and the ability to learn new systems easily;
Strong organizational skills to manage multiple inquiries, tickets, and requests;
Interest in technology, products, and customer relationships;
Experience serving B2B customers;
Experience with technology systems or products;
Knowledge of the financial market or banking products;
Experience in Customer Success or customer support;
Ability to explain products, services, and features in a clear and objective manner;
Interest in developing and growing in the Sales field.

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Pet Insurance
Meal Voucher
Birthday Day Off
Transportation Voucher
Company Shuttle
On-site Restaurant
Psychological Support
Wellhub (formerly Gympass)
Life Insurance
Exclusive discounts at educational institutions
Hybrid Work Model