Community & Virtual Events Manager

Broadcom

. Manage day-to-day operations of Broadcom's Mainframe Software Division online product, education, and private validation communities .

Posted 9/18/2026full-timeMelville • Illinois • United StatesMid-LevelSenior💰 $73,100 - $117,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing online community engagement, including stakeholder management, data analytics, and change management principles. Proficient in facilitating training opportunities and creating innovative engagement strategies within the software and mainframe software industries.

Highest-signal resume keywords

Online Community EngagementStakeholder ManagementData AnalyticsChange Management PrinciplesExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsChange Management PrinciplesCommunity ModerationCustomer Data ManagementEngagement Metrics Analysis

Soft Skills

Time ManagementFacilitationOrganizationConflict Resolution

Tools & Technologies

Higher LogicB2B Software EcosystemsEnterprise IT Landscape

Industry Keywords

Mainframe SoftwareOnline Community ManagementCustomer EngagementVirtual TrainingProduct Management

About the role

Key responsibilities & impact

Manage day-to-day operations of Broadcom's Mainframe Software Division online product, education, and private validation communities
Configure forum settings, assign user permissions, and troubleshoot access issues
Monitor community discussions and moderation queue daily
Oversee the community-based ideation platform and coordinate review of user-submitted functionality requests
Coordinate gated, private validation spaces for pre-release software with Product Management
Collaborate with the Mainframe Education team to host and promote virtual and in-person training opportunities
Liaise between customers, Product Management and Engineering, Support, and Marketing teams
Analyze community metrics and health indicators, including membership and activity
Build a customer recognition program for highly engaged education and customer engagement participants
Assist the Customer Engagement team with other in-person events
Moderate public community forums and lead ideation programs for product feedback
Manage private validation communities and promote web-based training paths, technical exchanges, and digital badges
Make strategic and tactical decisions affecting online customer engagement
Create new engagement approaches, processes, and systems
Resolve conflicts and escalate irresolvable conflicts or policy deviations

Requirements

What you’ll need

Bachelor's degree and 5+ years of related experience OR Master's degree and 3+ years of related experience
Four or more years of experience in an online community engagement role
Advanced skills in time management, facilitation, and organization
Experience managing stakeholders
Knowledge of change management principles
Ability to work in a physical office environment at one of the listed locations
Working knowledge of the software industry
Working knowledge of mainframe software
Experience with data analytics
Excellent communication skills
Experience navigating enterprise-level engagement hubs like Higher Logic
Foundational comfort with complex B2B software ecosystems or the enterprise IT landscape
Data-driven approach to tracking growth and sentiment metrics
Ability to manage private customer data and NDA-bound validation cycles

Benefits

Comp & perks

Discretionary annual bonus
Competitive new hire equity grant
Annual equity awards
Medical, dental and vision plans
401(K) participation including company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company paid holidays
Paid sick leave and vacation time
Paid Family Leave and other leaves of absence according to applicable laws