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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in IT applications support, with proficiency in Java, Spring Boot, and cloud technologies. Capable of collaborating across teams to enhance application performance and user experience while ensuring compliance with software licensing.
Highest-signal resume keywords
Java ProficiencySpring Boot ExpertiseGoogle Cloud Platform (GCP)Microservices KnowledgeApplication Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JavaSpring BootSpring CloudHibernate / JPAPythonSQLJavaScript (ES6+)React.jsDockerCI/CD Pipelines
Soft Skills
Excellent CommunicationInterpersonal SkillsAnalytical SkillsTroubleshooting SkillsRoot Cause Analysis
Tools & Technologies
Google Kubernetes Engine (GKE)DockerHelmGitJenkinsGitHub ActionsMavenGradleITIL FrameworkITSM Tools
Industry Keywords
Application SupportMicroservicesEvent-Driven ArchitectureREST APIsSoftware LicensingWindows EnvironmentLinux EnvironmentUnix/Linux AdministrationPerformance MonitoringUser Training
Tech Stack
Tools & technologiesAngularCloudDockerGoogle Cloud PlatformGradleITSMJavaJavaScriptJenkinsKafkaLinuxMavenMicroservicesMongoDBMySQLNoSQLOraclePostgresPythonReactRedisShell ScriptingSpringSpring BootSpringBootSQLUnix
About the role
Key responsibilities & impact- Provide support to multiple customer-facing Portal applications
- Monitor application performance and resolve issues with the managed services team
- Conduct system checks and performance assessments to identify functionality and performance improvements
- Provide technical support to end-users via phone, email, or chat
- Document technical issues, workarounds, resolutions, processes, procedures, and solutions
- Collaborate with software developers to implement improvements and assist with testing and deployment of new features
- Conduct user training and create user manuals
- Coordinate with IT and other departments on application updates and maintenance schedules
- Gather and analyze user feedback to improve application features and user experience
- Maintain software license inventory and licensing compliance
- Build responsive client-side UIs using React and backend services/microservices using Java and Spring Boot
- Containerize components using Docker and manage, deploy, and scale workloads across GKE and VKS
- Configure ClusterIP, NodePort, and external Load Balancer services
- Design and document secure RESTful APIs and data models for relational and NoSQL databases
- Collaborate with DevOps teams on CI/CD pipelines for testing, image scanning, and multi-stage deployment
- Implement monitoring, centralized logging, and health checks for high availability, auto-scaling, and rapid incident resolution
- Provide Level 3 support for application crashes, slow response times, and configuration errors
- Collaborate with Network, Linux, Application Development, and other IT teams to resolve cross-functional issues
Requirements
What you’ll need- 10-12 years of experience in IT Applications and support
- Bachelor 4 year degree in Computer science or equivalent
- Proficiency in Java, Springboot, Spring Cloud, Hybernate / JPA, Python, shell scripting, and SQL
- Familiarity with Postgres, MSSQL, Oracle, MySQL, MongoDB, and Redis
- Knowledge of microservices, event-driven architecture (Kafka/PubSub), and REST APIs
- Knowledge of JavaScript (ES6+), React.js or Angular, HTML5, and CSS3
- Experience with Google Cloud Platform (GCP), GKE, VKS, Docker, and Helm
- Knowledge of application support tools, techniques, and methodologies
- Experience with Git, Jenkins / GitHub Actions, and Maven or Gradle
- Familiarity with software sales, provisioning, licensing, and support
- Excellent communication and interpersonal skills
- Strong analytical, troubleshooting, and root cause analysis skills
- Technical knowledge in Windows and Linux environments
- Strong technical knowledge in Unix/Linux server technologies and administration (Redhat /OEL/Rocky)
- Proficiency in monitoring concepts, frameworks, and tools
- Knowledge of ITIL framework and ITSM tools
- Willingness to support a global workforce
