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Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Plan, implement, maintain, and provide technical guidance for installation, upgrades, and maintenance of IBM Mainframe z/OS and third-party software and utilities
- Install and maintain Broadcom Mainframe Software and associated customer home-grown systems
- Deliver full-time services to a government agency as a client-facing technician in a staff augmentation role
- Support remote/office environment operations
- Provide off-hours support for new product maintenance applications and environmental changes
- Ensure installed software products comply with the current mainframe operating system
- Perform new release and version analysis in lower environments before production deployment
- Document test plans and package software changes with back-out plans
- Coordinate change control with government ITSM CAB organizations
- Perform root cause analysis and manage vendor software issue cases
- Respond to questions, issues, and concerns while managing shifting priorities
- Drive execution and own overall success of product installations
- Make independent decisions and respond to client management questions
- Support, train, counsel, and mentor government employees, junior technicians, and engineers
Requirements
What you’ll need- 5+ years’ experience as a z/OS Systems Programmer installing and maintaining software
- Experience performing software installations using SMP/e
- Industry knowledge using z/OSMF for product installations
- Knowledge using Broadcom Mainframe Software such as CA Common Services, CA Gen, CA Endevor, CA Librarian, CA Datacom or equivalent
- Ability to manage multiple Sysplexes with up to 60+ LPAR’s
- Experience supporting Broadcom Software and third-party products for Disaster Recovery testing
- Experience working for the government
- DOD 8570 or 8140 computing environment certification such as CompTIA A+ is mandated
- Active Security Clearance level of Secret is mandated
- Ability to document test plans and package software changes with back-out plans
- Ability to coordinate change control using Service Now or related systems
- Understanding of ITIL change process and government ITSM CAB organizations
- Excellent verbal and written communication skills
- Strong organizational skills; ability to work under pressure and with minimal supervision
- Ability to perform root cause analysis, interpret traces, open vendor software issue cases, and manage shifting priorities
- Ability to drive execution and take responsibility for product installations and off-hours support
- Ability to make decisions independently and address client management questions related to z/OS, Broadcom mainframe technology, and third-party software
- Strong analytical and creative critical thinking skills
- Technical proficiency and customer-facing skills
- Bachelor’s degree and 5+ years of related experience required
- CompTIA A+ or Security+ within the last 3 years
- Security Clearance of Secret within the last 5 years
Benefits
Comp & perks- Discretionary annual bonus
- Competitive new hire equity grant
- Annual equity awards
- Medical plans
- Dental plans
- Vision plans
- 401(K) participation including company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave and other leaves of absence in accordance with applicable laws
