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Client Delivery Manager
Broadridge. Own end-to-end delivery execution for assigned front office capital markets client projects from initiation through implementation, go-live, closure, and support handover .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end delivery of client-facing technology projects in capital markets, with a strong focus on front office trading workflows, project governance, and risk management. Proficient in coordinating cross-functional teams and utilizing tools like Jira for effective project execution and stakeholder communication.
Highest-signal resume keywords
Client-Facing Technology DeliveryFront Office Trading WorkflowsMarket Connectivity and FIX MessagingProject Governance and RAID ManagementRisk Management and Go-Live Readiness
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Project ManagementDelivery PlanningExecution ManagementTrading Technology SolutionsMarket Data IntegrationOrder Management Systems (OMS)Execution Management Systems (EMS)Change ControlAgile MethodologiesStakeholder Engagement
Soft Skills
Client CommunicationCross-Functional CoordinationDecision-MakingExpectation ManagementProblem-Solving
Tools & Technologies
JiraFIX ProtocolMarket Data FeedsTrading PlatformsBroker Connectivity
Certifications & Qualifications
PMPPRINCE2AgilePMScrum Master
Industry Keywords
Capital MarketsTrading EnvironmentsEquitiesFixed IncomeFXMulti-Asset TradingRegulated Financial ServicesAlgorithmic TradingExchange CertificationBroker Onboarding
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Own end-to-end delivery execution for assigned front office capital markets client projects from initiation through implementation, go-live, closure, and support handover
- Manage delivery across front office trading workflows, including order capture, order routing, execution management, trade capture, allocations, market data, pre-trade controls, and post-execution handoff
- Convert approved scope documents into executable delivery plans with milestones, tasks, dependencies, risks, acceptance criteria, and client readiness activities
- Ensure client trading requirements align with the approved product roadmap and escalate custom requirements, roadmap gaps, venue-specific needs, or scope changes through governance
- Coordinate exchange, broker, and market connectivity, FIX integrations, market data feeds, venue certification, routing logic, and connectivity testing
- Engage traders, sales traders, trading operations, compliance, technology, and client project stakeholders to manage expectations, decisions, timelines, risks, and readiness
- Maintain Jira as the system of record for delivery planning, execution, status, risks, dependencies, milestones, defects, change control, and closure
- Establish project governance cadence, client status reporting, internal delivery reviews, decision logs, RAID logs, dependency tracking, and escalation paths
- Identify, track, manage, and escalate risks and issues affecting client trading operations, go-live readiness, market access, regulatory obligations, delivery timelines, or production stability
- Coordinate UAT, integration, regression, FIX, exchange or venue certification, performance validation, and go-live dress rehearsals
- Manage scope, timeline, priority, and technical changes through formal impact assessment and approval processes
- Drive front office go-live planning, including client readiness, cutover, rollback, support coverage, production access, monitoring, issue triage, and hypercare
- Coordinate support handover, including documentation, client-specific configuration details, known issues, runbooks, escalation paths, monitoring requirements, and formal support acceptance
Requirements
What you’ll need- Experience managing client-facing technology delivery, implementation, migration, upgrade, or transformation projects in capital markets
- Strong understanding of front office trading environments, including order management, execution management, trading workflows, and trading desk operating models
- Experience delivering solutions for trading desks, sales trading, electronic trading, execution services, or trading technology teams
- Working knowledge of market connectivity, broker connectivity, exchange connectivity, FIX messaging, market data, and trading platform integrations
- Ability to translate client scope and trading requirements into executable delivery plans, milestones, dependencies, and acceptance criteria
- Strong understanding of project governance, RAID management, change control, delivery reporting, and stakeholder communication
- Experience using Jira or similar delivery management tools as the system of record for project execution
- Ability to coordinate cross-functional delivery across Product, Engineering, QA, Infrastructure, Connectivity, Support, Commercial, and client stakeholders
- Strong client communication skills, including the ability to engage with senior front office, technology, operations, and business stakeholders
- Strong risk management capability, particularly around go-live readiness, production stability, trading disruption, and time-sensitive market activities
- Ability to operate effectively in a fast-paced, high-pressure, client-facing trading technology environment
- Preferred: Experience delivering OMS, EMS, trading platform, market connectivity, execution, routing, or market data solutions
- Preferred: Experience in equities, fixed income, listed derivatives, FX, rates, credit, or multi-asset trading environments
- Preferred: Familiarity with FIX protocol, exchange certification, broker onboarding, algorithmic trading workflows, or venue connectivity
- Preferred: Experience with regulated financial services environments and production change governance
- Preferred: Project management certification such as PMP, PRINCE2, AgilePM, Scrum Master, or equivalent practical experience
- Preferred: Experience with Agile, hybrid, and traditional delivery models in enterprise trading technology environments
Benefits
Comp & perks- Bonus eligible
- Comprehensive benefit offerings
- Equal employment opportunities
- Disability assistance and reasonable accommodations during the application and/or hiring process