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Director – Operations Control
Broadridge. Direct daily reconciliation and operations control activities across assigned clients, accounts, products, and processes .
Posted 10/9/2026full-timeNewark • New Jersey • United StatesLead💰 $165,000 - $180,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in reconciliation and operations control, with a strong focus on managing operational KPIs, audit readiness, and compliance with regulatory standards. Proven ability to lead teams, drive process improvements, and effectively communicate with stakeholders.
Highest-signal resume keywords
Reconciliation ManagementOperational Risk AssessmentKPI Governance ReportingAdvanced Excel SkillsStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ReconciliationAccount BalancingBreak InvestigationOperational RiskInternal ControlsAudit ReadinessIssue RemediationProcess DocumentationControl ReportingWorkflow Management
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsSound JudgmentCoaching and Development
Tools & Technologies
Broadridge BPSBroadridge IMPACTBroadridge ProactiveBroadridge PostEdgeReconciliation ToolsReporting Tools
Certifications & Qualifications
Series 99Series 7Advanced Degree
Industry Keywords
Financial ServicesBrokerageBankingPaymentsOutsourced OperationsMulti-Client Shared ServicesSEC RequirementsFINRA RequirementsGlobal OperationsProcess Transitions
About the role
Key responsibilities & impact- Direct daily reconciliation and operations control activities across assigned clients, accounts, products, and processes
- Establish ownership, review standards, and escalation thresholds for reconciliations, account breaks, exception queues, and aged or high-risk items
- Oversee control reporting and management information covering completeness, timeliness, accuracy, exception aging, trends, and remediation progress
- Escalate material breaks, missed deadlines, and control failures; assess impact and resolve them with documented corrective actions
- Lead root-cause analysis and strengthen preventive and detective controls
- Maintain audit-ready evidence, standard operating procedures, control inventories, issue logs, and process documentation
- Support internal and external audits and applicable regulatory inquiries
- Manage capacity, coverage, and contingency plans for volume changes, critical deadlines, absences, and business continuity events
- Hire, coach, and develop managers and specialists; set performance expectations and build succession plans
- Own operational KPIs and governance reporting; communicate control health, service performance, emerging risks, and improvement plans
- Partner with technology, risk, compliance, quality, and client teams on incidents, change management, automation, and process improvement
- Provide control oversight during client onboarding, transitions, migrations, and process changes, including knowledge transfer, readiness assessment, and post-implementation stabilization
Requirements
What you’ll need- Bachelor’s degree in business, finance, accounting, operations, or a related field, or equivalent professional experience
- Significant experience leading reconciliation, operations control, or related financial-services operations, including teams, complex exceptions, and high-volume workflows
- Strong knowledge of account balancing, break investigation, operational risk, internal controls, audit readiness, and issue remediation
- Experience managing delivery against service-level agreements, quality standards, KPIs, and client commitments
- Sound judgment and strong analytical, problem-solving, communication, and stakeholder-management skills
- Advanced Excel skills and experience with reconciliation, workflow, or reporting tools
- Experience in brokerage, banking, payments, outsourced operations, or multi-client shared services is a plus
- Familiarity with applicable SEC and FINRA requirements is a plus
- Experience supporting global operations, process transitions, automation, or transformation initiatives is a plus
- Knowledge of Broadridge platforms such as BPS, IMPACT, Proactive, or PostEdge is a plus
- Advanced degree or relevant certification is a plus
- Masters degree or advanced certifications, including Series 99 or Series 7, are a plus
- Must work in the Newark, NJ office two times per week
Benefits
Comp & perks- Bonus eligible
- Collaborative, engaging, and inclusive workplace environment
- Equal employment opportunities
- Reasonable accommodations during the application and hiring process