Head of Global Retention – Senior Director/VP

Broadridge

. Lead the company’s global approach to retaining and growing its existing client base .

Posted 11/10/2026full-timeNew York City • New York • United StatesSenior💰 $180,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing global client retention strategies, with a strong focus on performance management, stakeholder alignment, and cross-functional collaboration. Proven ability to analyze retention metrics and drive improvements in account management and renewal processes.

Highest-signal resume keywords

Client Retention StrategyKPI DevelopmentCross-Functional LeadershipExecutive CommunicationPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retention StandardsGlobal Operating ModelsScorecardsRenewal PlanningRisk Segmentation

Soft Skills

Analytical Decision-MakingStakeholder ManagementStrategic ExecutionCollaborationGovernance Leadership

Industry Keywords

Client SuccessAccount ManagementRevenue OperationsMatrixed OrganizationBusiness Reviews

About the role

Key responsibilities & impact

Lead the company’s global approach to retaining and growing its existing client base
Build a clear, consistent, and scalable retention strategy to protect revenue, improve renewals, and support long-term growth
Lead development and execution of the global retention model, including governance, roles and responsibilities, scorecards, reporting, and review cadences
Define and improve retention standards, frameworks, and playbooks across client segments
Link renewal processes, client experience, escalations, executive engagement, and value realization
Own risk segmentation and maintain a forward-looking view of retention and renewal risk
Partner with Segment Leads, PALs, Account Managers, and client teams on account strategy, executive alignment, business reviews, roadmaps, and renewal planning
Drive collaboration across GSMS, business units, and support teams to focus resources and remove barriers to successful renewals
Track and communicate retention performance, key trends, and root causes
Help improve retention metrics, incentive structures, and account management/renewal capabilities

Requirements

What you’ll need

Bachelor’s degree in Business, Management, Marketing, or a related field
Leadership experience in client success, account management, retention, renewals, or revenue operations
Proven experience building and scaling global operating models
Demonstrated success leading cross-functional initiatives in a matrixed organization
Strong experience with KPI development, scorecards, and performance management
Executive-level communication and stakeholder management experience
Enterprise leadership and cross-functional influence
Strong strategic and operational execution capabilities
Ability to align diverse stakeholders around common goals
Analytical decision-making and performance management
Deep understanding of client retention, renewal strategy, and account health management
Strong communication and governance leadership skills

Benefits

Comp & perks

Bonus eligible: 20% Annual MBO / Corporate bonus
Comprehensive benefit offerings (see broadridgebenefits.com)
Equal employment opportunity workplace
Reasonable accommodations during the application and hiring process