Manager, Senior Manager – KYC

Broadridge

. Lead day-to-day BAU KYC operations, including remediation and periodic review activities .

Posted 11/5/2026full-timeToronto • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in KYC operations, including remediation and periodic reviews, while ensuring compliance with AML/KYC regulatory requirements. Proven ability to manage operational workflows, prioritize tasks, and enhance process efficiencies.

Highest-signal resume keywords

KYC Remediation ExperienceAML/KYC Regulatory KnowledgeOperational Workflow ManagementTeam Leadership in KYC OperationsProcess Improvement Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Due Diligence (CDD)Enhanced Due Diligence (EDD)Investigation Queue ManagementOperational Performance MonitoringQuality ControlRisk AssessmentCase ResolutionData AnalysisDocumentation SkillsEscalation Management

Soft Skills

Strong Organizational SkillsClear Communication SkillsAttention to DetailSound JudgmentCoaching and Guidance

Certifications & Qualifications

AML CertificationKYC Compliance Training

Industry Keywords

Financial Crime ComplianceRegulatory ComplianceOperational CapacityService Level AgreementsProcess Bottlenecks

About the role

Key responsibilities & impact

Lead day-to-day BAU KYC operations, including remediation and periodic review activities
Oversee investigation queues, work allocation, prioritization and progress against applicable service levels
Guide the review and resolution of customer files, including identification of missing, inconsistent or higher-risk information
Ensure customer due diligence (CDD) and enhanced due diligence (EDD) activities comply with regulatory requirements and internal policies
Monitor operational performance, quality and capacity; identify bottlenecks and recommend process improvements
Escalate complex cases, control concerns, risks and potential policy or regulatory issues through appropriate channels
Provide coaching, guidance and practical support to team members
Partner with relevant stakeholders to resolve case issues, address dependencies and support timely completion of reviews
Maintain accurate records of case decisions, escalations and operational activities
Support management reporting on queue health, productivity, quality and outstanding issues

Requirements

What you’ll need

Experience handling end-to-end BAU KYC remediation and periodic reviews
Deep understanding of AML/KYC regulatory requirements and customer due diligence (CDD/EDD) processes
Experience managing operational workflows and high-volume investigation queues
Ability to assess customer information, identify gaps or inconsistencies, and determine when further review or escalation is needed
Strong organizational skills, including the ability to prioritize work and manage competing deadlines
Clear written and verbal communication skills, with the ability to document decisions and explain issues to stakeholders
Sound judgment, attention to detail and a commitment to handling customer information responsibly
Prior experience leading or supervising a KYC operations team preferred
Experience improving operational processes, quality controls or queue management practices preferred
Relevant AML, KYC or financial-crime compliance training or certification preferred

Benefits

Comp & perks

Collaborative, engaging, and inclusive workplace environment
Workplace culture that empowers associates to be authentic and bring their best to work
Human review of AI-assisted applications and employment decisions