Senior Director, Solutions and Implementation

Broadridge

. Lead the Solutions and Project Management organization, including setting expectations, coaching, performance management, talent development, succession, and recognition .

Posted 11/3/2026full-timeUnited StatesSenior💰 $175,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading client solutions and project management, with a strong focus on requirements documentation, implementation planning, and stakeholder communication. Proven ability to manage complex projects, prioritize tasks, and develop talent within teams.

Highest-signal resume keywords

Client Solutions LeadershipProject ManagementRequirements DocumentationPeople LeadershipBusiness Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements DocumentationBusiness AnalysisSystems AnalysisImplementation PlanningSolution DevelopmentProject DeliveryRisk ManagementScope DefinitionEstimation TechniquesKnowledge Management

Soft Skills

Client-Facing CommunicationCoachingPerformance ManagementConflict ResolutionTeam Coordination

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Financial ServicesRegulatory CommunicationsEnterprise SoftwareDocument CompositionProfessional Services

About the role

Key responsibilities & impact

Lead the Solutions and Project Management organization, including setting expectations, coaching, performance management, talent development, succession, and recognition
Lead solutions-related communications with client stakeholders at all levels, including discovery, solution reviews, implementation planning, delivery status, risks, decisions, and escalations
Translate client needs and business objectives into documented requirements and viable solution approaches
Lead development of solution grids, scope definitions, estimates, and implementation assumptions; contribute solution and delivery inputs to statements of work and pricing
Set expectations for clear, complete, and actionable requirements with appropriate documentation and traceability
Oversee execution of client onboardings and complex changes, including milestones, deadlines, risks, quality, communication, and operational readiness
Assign project and solution leads, ensure pre-sale context transfers into delivery, and establish clear ownership and escalation paths
Maintain visibility into priorities, workload, capacity, quality, risks, and dependencies across resources; recommend reprioritization or additional support when commitments conflict
Coordinate across Sales, Client Services, Product, Engineering, Operations, and QA
Improve solutioning, requirements, project-delivery, and knowledge-management practices to ensure scalability
Participate in prospect and client discussions and proposal responses
Remain engaged through implementation, go-live, and stabilization

Requirements

What you’ll need

10+ years of experience in client solutions, implementation, professional services, business analysis, systems analysis, client delivery, or a comparable environment
5+ years of direct people-leadership experience, including coaching, performance management, talent development, and conflict resolution
Demonstrated experience building client solutions and leading complex implementations in a dynamic environment
Strong client-facing communication skills, including discovery, solution discussions, and critical conversations
Strong business-analysis, requirements-documentation, and systems-analysis skills
Ability to manage multiple priorities, identify delivery risk, and coordinate work across teams without direct authority
Financial services, regulatory communications, enterprise software, document composition, or comparable regulated-industry experience preferred
Bachelor's degree or equivalent combination of education and relevant professional experience

Benefits

Comp & perks

Bonus eligible
Inclusive and collaborative workplace environment
Equal employment opportunities
Reasonable accommodations during the application and/or hiring process