Vice President, Digital Communications Capabilities

Broadridge

. Define and execute Broadridge’s enterprise strategy for digital communications capabilities, with InFocus as a critical enabling platform .

Posted 9/22/2026full-timeNew York City • New York • United StatesLead💰 $200,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing enterprise strategies for digital communications, with a strong focus on email, mobile, and secure document access. Proven ability to lead cross-functional teams and influence stakeholders while ensuring compliance and operational excellence.

Highest-signal resume keywords

Digital Communications StrategyEnterprise Product ManagementHigh-Volume Digital EcosystemsArtificial Intelligence ApplicationFinancial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital PlatformsProduct ManagementContent ManagementJourney OrchestrationData IntegrationAPIsAnalyticsEmail MarketingSecure Document AccessPersonalization

Soft Skills

Executive CommunicationRelationship ManagementNegotiationLeadershipInfluencing Skills

Tools & Technologies

InFocusUniversal Client PortalInvestor HubPreference-Management SolutionsDocument-Access Services

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Financial ServicesRegulated CommunicationsOperational ControlClient EngagementDigital Delivery

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Define and execute Broadridge’s enterprise strategy for digital communications capabilities, with InFocus as a critical enabling platform
Establish an integrated multiyear roadmap for Broadridge businesses, clients, investors, and communication recipients
Lead the evolution of email, secure digital notifications, microsites, mobile, push, text, and future digital channels
Oversee content, template, brand management, composition, personalization, audience segmentation, journey orchestration, preferences, consent, secure document access, delivery-failure remediation, analytics, reporting, optimization, and AI-assisted communications
Coordinate capabilities across InFocus, Universal Client Portal, Investor Hub, preference-management solutions, document-access services, source platforms, and related capabilities
Establish capability models, reusable services, standards, onboarding approaches, integration patterns, configuration standards, implementation methods, and service models
Ensure enterprise-scale security, resiliency, accessibility, performance, compliance, and operational control
Translate regulatory developments, industry trends, market opportunities, client needs, recipient research, and operational requirements into strategic priorities
Develop business cases for modernization, automation, artificial intelligence, channel expansion, scalability, and new digital solutions
Establish prioritization processes balancing strategy, regulation, client commitments, risk, revenue, and platform sustainability
Partner with technology and architecture leaders to translate strategy into scalable solutions and delivery plans
Work with operations, risk, legal, compliance, privacy, cybersecurity, and accessibility teams to embed standards and controls
Develop experience principles and incorporate client research, investor testing, behavioral analytics, operational feedback, and performance data into decisions
Advance coordinated communication journeys and drive adoption by business teams
Partner with sales, marketing, and business leaders to position capabilities with clients and prospects
Identify opportunities to expand client relationships through additional channels, richer experiences, personalization, AI, and optimization
Establish measures for adoption, delivery performance, engagement, satisfaction, efficiency, risk, revenue, and return on investment
Provide executive reporting on strategy, roadmap progress, financial performance, adoption, dependencies, risks, and decisions
Lead and develop a multidisciplinary organization spanning product strategy, product management, experience, analytics, and business enablement
Build relationships across Broadridge and influence business and investment decisions
Represent Broadridge as a thought leader in digital communications, investor engagement, digital delivery, and modernization

Requirements

What you’ll need

Minimum of 12 years of experience in digital platforms, communications technology, product management, financial services, or a related field
Significant leadership experience managing enterprise products, capabilities, or high-volume digital ecosystems
Demonstrated success establishing enterprise strategy, multiyear roadmaps, investment priorities, business cases, and adoption plans
Experience supporting high-volume, regulated, secure, or transaction-sensitive communications
Strong understanding of email, web, mobile, push notifications, text messaging, secure document access, and emerging delivery methods
Knowledge of content management, composition, personalization, segmentation, journey orchestration, preference management, digital distribution, and analytics
Experience with platform architecture, APIs, data integration, identity, security, scalability, resiliency, and operational controls
Ability to connect complex technology investments to measurable client, recipient, operational, regulatory, and financial outcomes
Experience applying artificial intelligence, analytics, automation, and behavioral insights to digital products or communications
Proven ability to lead across product, technology, architecture, data, design, operations, regulatory, sales, and client-service organizations
Strong financial acumen, including business cases, investment prioritization, cost management, and revenue opportunities
Demonstrated ability to influence senior executives and gain alignment across multiple businesses and functional organizations
Excellent executive communication, presentation, negotiation, and relationship-management skills
Bachelor’s degree required
Experience leading global and cross-functional teams preferred

Benefits

Comp & perks

Bonus eligible
Comprehensive benefit offerings
Paid sick leave for Colorado employees in compliance with applicable law
Legally required benefits, as applicable
Reasonable accommodations during the application and hiring process